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Never miss a customer query
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Don’t let any student or staff query slip through!

Centralize all queries your institute receives. Assign, track, and collaborate on them within your inbox to provide timely support.

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See How Hiver Works

Turn your inbox into a help desk.
Ensure every query gets a timely response.

Students/Parents

Address frequent student questions with pre-written templates
Ensure consistent communication on topics like enrollment, course selection, facilities, and more

Faculty

Organize academic timetables, assign faculty duties, and update course progress directly through your email
Maintain clear and up-to-date communication with teaching staff

Administrative Staff

Use Notes and @mentions to seamlessly collaborate across academic and administrative departments
Avoid the lengthy process of forwarding or Ccing emails

Academic Sponsors

Send out timely updates to sponsors
Collaborate seamlessly on fundraising campaigns and sponsorship inquiries from your inbox

Streamline communication and improve
internal collaboration within your inbox

We used to receive complaints from sponsors, faculty members, administrators, and others, asking why employees (who were on leave) don't respond to emails. Ever since we started using Hiver, I rarely get any complaints.

Matt Smith,Deputy Director, OSP / Senior Director, Operations, DRED, (Boise State University)

Reduce
Response Time by60%

Improve
efficiency by25%

Save
Monthly Work-hours190+

Streamline queries across every channel

Answer every student and parent query via email, phone, live chat, and whatsApp - without learning any new software
Transform queries into actionable tasks. Distribute them among your team to ensure no query is missed
Track the status of queries across channels to ensure every query is answered on time

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Improve collaboration among departments, faculty and staff

Leverage Hiver's notes to coordinate with faculty and staff on inquiries and academic programs
Having a query not relevant to your department? Swiftly loop in the relevant department by simply @mentioning the stakeholder. No need for Ccs or forwards
Collaborate efficiently with external partners and suppliers directly within email. This ensures smooth operation of school facilities and events

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Harness the power of automation to improve productivity

Automatically route queries to the right department. For example, queries with phrase “fees structure” can be routed to the Finance team
Create and utilize custom templates to quickly respond to FAQs on admission processes, course scheduling, or campus facilities
Sort school communications through “auto-tagging”. For Example, Emails mentioning “Exhibition’ can be auto-tagged as “Extracurricular activities”

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Transform data into knowledge with real-time insights

Monitor response time to queries in order to ensure timely and effective communication
Analyze workload, nature of queries and satisfaction levels. Identify trends and improvement areas
Monitor adherence to project guidelines and deadlines. Get instant notifications for unanswered student questions or delayed priority tasks

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