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Education institutes have several teams that work tirelessly behind the scenes. There are dedicated teams to help prospective students who may have questions about courses, scholarships, or application statuses. Administrative teams are tasked with organizing classes, collecting fees, managing accommodation, and sponsorships among other things.
Instead of overwhelming your staff with complex tools that require a steep learning curve, a shared inbox solution like Hiver can help you effortlessly manage your communication without leaving Gmail.
Set up intelligent automations in Hiver to assign emails to specific users based on email addresses or subject lines. Add tags to classify and filter emails easily.
Stay on top of all email activity with Hiver's activity timeline and ensure a high degree of accountability.
Hiver’s shared inboxes allow you to track key metrics from the analytics dashboard. Use these actionable insights to identify areas of improvement, and make your team more efficient.
Avoid sending duplicate and conflicting email responses with collision alerts in Hiver. With real-time alerts, you’ll never step on someone’s toes again.
Connect your Hiver shared inboxes with other tools like Slack and Zapier and always stay connected with your ecosystem of student and facilities management apps.
We used to receive complaints from sponsors, faculty members, administrators, and others, asking why employees hadn’t responded to emails. Since we started using Hiver, I rarely receive complaints.,
Boise State University overcomes critical email management challenges with Hiver