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7-day free trial | No credit card required
- No need to toggle between multiple applications
- No complexities of a ticketing system
- Never miss a customer query
- Respond to customers faster
Trusted by 10,000+ teams globally
7-day free trial | No credit card required
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Loved by brands the world over
Ensure your team gets maximum clarity by delegating customer and prospect emails to the right team members with a single click. Use email statuses such as Open, Pending, and Closed to simplify issue tracking and resolution.
Delegate emails with easeDiscuss and send quotes to customers, collaborate with your teammates, and resolve customer issues -- all without leaving Gmail. Use Notes in Hiver for instant chat-style collaboration. Notify teammates in real time using @mentions.
Have contextual discussions
Reduce turnaround time and respond faster to customers and prospects by automating routine tasks. Distribute workload better with Hiver’s automatic round-robin assignment.
Save time with automationsGet deep insights into parameters such as team workload, response time, and resolution time with visual reports. Create custom reports based on your team’s workflows, export data with a single click for further processing.
Analyze key metrics
Create SLAs to ensure you never delay your email responses. When an SLA is violated, Hiver sends a notification to the team and attaches an SLA violation tag to the email.
Instantly measure customer satisfaction with CSAT in Hiver. These customer surveys help you collect feedback easily and measure the quality of your responses.
Prevent email duplication by receiving real time notifications when another user begins working on an email that you’re seeing.
We tried Zendesk, Salesforce, and pretty much everything that’s out there. They were all unfamiliar and complicated. Going through the training and understanding how the system works was exhausting. Emails would sometimes disappear because we didn't understand the complexities of the system. It’s easier to make a mistake when the helpdesk is complicated. We arrived at Hiver and felt like this is exactly what we were looking for all these years.
James McNeilPresident, Daybreak Metro
Shared inboxes you can create for your
banking and financial services firm
Security by Google
We do not store your emails
Certified Google Partner
SOC 2 Type II Compliant
ISO 27001 Certified
Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.
Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!
We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.
