Loved by brands the world over
Ensure your team gets maximum clarity by delegating customer and prospect emails to the right team members with a single click. Use email statuses such as Open, Pending, and Closed to simplify issue tracking and resolution.Delegate emails with ease
Discuss and send quotes to customers, collaborate with your teammates, and resolve customer issues -- all without leaving Gmail. Use Notes in Hiver for instant chat-style collaboration. Notify teammates in real time using @mentions.Have contextual discussions
Reduce turnaround time and respond faster to customers and prospects by automating routine tasks. Distribute workload better with Hiver’s automatic round-robin assignment.Save time with automations
Get deep insights into parameters such as team workload, response time, and resolution time with visual reports. Create custom reports based on your team’s workflows, export data with a single click for further processing.Analyze key metrics
Create SLAs to ensure you never delay your email responses. When an SLA is violated, Hiver sends a notification to the team and attaches an SLA violation tag to the email.
Instantly measure customer satisfaction with CSAT in Hiver. These customer surveys help you collect feedback easily and measure the quality of your responses.
Prevent email duplication by receiving real time notifications when another user begins working on an email that you’re seeing.
We tried Zendesk, Salesforce, and pretty much everything that’s out there. They were all unfamiliar and complicated. Going through the training and understanding how the system works was exhausting. Emails would sometimes disappear because we didn't understand the complexities of the system. It’s easier to make a mistake when the helpdesk is complicated. We arrived at Hiver and felt like this is exactly what we were looking for all these years.James McNeil President, Daybreak Metro
Shared inboxes you can create for your
banking and financial services firm
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