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Customers all across the globe.

Customers all across the globe.

Customers all across the globe.

Customers all across the globe.

Customers all across the globe.

Customers all across the globe.

Customers all across the globe.

Customers all across the globe.

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Resources

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Guides

How Finance Teams Are Losing Time, Trust, and Money

50% have strained relationships with vendors and customers.

AI vs Human: The Future of Customer Service in 2024

We surveyed over 500 U.S. customer service professionals to gauge AI’s...

Top CX Trends to Drive Revenue in 2023

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State of Customer Support in 2022

A comprehensive report by Hiver that aims to understand the changing customer...

10 Email Templates For Support Teams

Here are 10 email response templates to level-up your customer service.

Productivity handbook for Google Workspace users

Learn how to customize and utilize Google Apps get things done faster.

How to transform your Gmail into a helpdesk

Learn how to deliver brilliant customer support right from Gmail.

Guides

Top CX Trends to Drive Revenue in 2023

Discover the latest customer experience trends to drive revenue and growth in...

10 benchmark stats on customer service performance

An infographic on the latest benchmarks in customer service performance.

The consumer’s perspective on customer support

Explore changing expectations from customer support in 2020.

The State of Email Report 2019

Know what type of emails take up your time at work — start cleaning

Guides

A Detailed Comparison Guide: Hiver vs Freshdesk

Learn how Hiver fares against Freshdesk in this detailed comparison guide.

A Detailed Comparison Guide: Hiver vs Front

Learn how Hiver fares against Front in this detailed comparison guide.

A Detailed Comparison Guide: Hiver vs Help Scout

Learn how Hiver fares against Help Scout in this detailed comparison guide.

A Detailed Comparison Guide: Hiver vs Zendesk

Learn how Hiver fares against Zendesk in this detailed comparison guide.

Guides

How to add a Human Touch to Automated Customer Service

Learn how to automate customer service without losing the human touch.

9 Key Customer Service Skills + How to Develop Them

Top nine customer service skills that’ll make you a stellar support...

10 key factors in choosing a customer service platform

The ultimate checklist to choose the right customer service platform.

Decoding customer support, service, and success

Learn everything you need to know about customer support and service.

The complete guide to email ticketing systems

A guide to help you invest in the right email ticketing system.

Guides

All You Need to Know About Shared Mailboxes

A detailed lowdown on how to create and use Gmail shared mailboxes.

The complete shared inbox guide for businesses

Complete guide to using a shared inbox for your team.

The complete guide to email ticketing systems

A guide to help you invest in the right email ticketing system.

The Google Groups guide for businesses

A guide to help businesses set up and collaborate with Google Groups.

Reports

How Finance Teams Are Losing Time, Trust, and Money

50% have strained relationships with vendors and customers.

AI vs Human: The Future of Customer Service in 2024

We surveyed over 500 U.S. customer service professionals to gauge AI’s...

Top CX Trends to Drive Revenue in 2023

Discover the latest customer experience trends to drive revenue and growth in...

State of Customer Support in 2022

A comprehensive report by Hiver that aims to understand the changing customer...

Benchmark Report 2021: Trends in customer service

Latest trends in customer service performance and delivery.

The State of Email Report 2019

Know what type of emails take up your time at work — start cleaning

eBooks

10 Email Templates For Support Teams

Here are 10 email response templates to level-up your customer service.

How to add a Human Touch to Automated Customer Service

Learn how to automate customer service without losing the human touch.

9 Key Customer Service Skills + How to Develop Them

Top nine customer service skills that’ll make you a stellar support...

A Detailed Comparison Guide: Hiver vs Freshdesk

Learn how Hiver fares against Freshdesk in this detailed comparison guide.

10 key factors in choosing a customer service platform

The ultimate checklist to choose the right customer service platform.

19 ways to better manage your incoming emails

Manage your incoming emails better with this email management checklist.

A Detailed Comparison Guide: Hiver vs Front

Learn how Hiver fares against Front in this detailed comparison guide.

A Detailed Comparison Guide: Hiver vs Help Scout

Learn how Hiver fares against Help Scout in this detailed comparison guide.

Top 10 Live Chat Templates For Support Teams

Here are the top 10 live chat templates you’ll need to offer seamless...

A Detailed Comparison Guide: Hiver vs Zendesk

Learn how Hiver fares against Zendesk in this detailed comparison guide.

Learn how to organize your Gmail inbox in 15 minutes

Clean up and rid your Gmail inbox of clutter in 15 minutes or less.

Decoding customer support, service, and success

Learn everything you need to know about customer support and service.

The consumer’s perspective on customer support

Explore changing expectations from customer support in 2020.

Productivity handbook for Google Workspace users

Learn how to customize and utilize Google Apps get things done faster.

How to transform your Gmail into a helpdesk

Learn how to deliver brilliant customer support right from Gmail.

All you need to know about shared inboxes

Learn everything you need to know about shared inboxes. How to use them, best...

Tools

How much is email overload costing your business?

Find out how much managing emails costs you.

How much time are you wasting on emails?

Find out how much time you spend handling emails.

Customer Success Stories

Continental Stock’s Path to 99% SLA Excellence

By switching to Hiver, CSTT achieved 99% SLA compliance, boosted response...

How Handel Bouw Advies Achieved 80% Higher CSAT with Hiver

Discover how Handel Bouw Advies, a leading Dutch construction consultancy,...

How Ping Identity cut resolution times by 65% using Hiver

Discover how Ping Identity’s AP team saved 89 hours/month and cut issue...

How Morgan State University Stopped Missing Emails and Improved Team Productivity By 90%

Discover how Morgan State cut missed emails to

Cohere Health Gets Data-Driven Insights on Healthcare Conversations

How Cohere Health uses Hiver to manage client emails and measure support...

Fishburners Simplify Membership Communication with Hiver

Explore how Fishburners is able to drive visibility to emails.

How Clutter was able to resolve queries 25% faster

How Clutter, a notable moving and storage company, manages email queries.

How Conservice improved support efficiency by 15%

Learn how Hiver helps Conservice improve efficiency and cut costs.

How Visiting Angels increased efficiency by 100%

Seamless communication and coordination across different franchises

Making customer service more efficient

Improved workflow and collaboration with Hiver Assignments and Notes.

Get It Made improved efficiency by 250%

The team delivers exceptional customer service by responding to customers 25%...

Driving positive CX remotely

Email Notes and Assignments for seamless collaboration and faster resolution

Business services

Outstanding remote customer service

Seamless collaboration for remote customer service teams

Business services

Making customer service human

itGenius moved from Zendesk to Hiver to offer personalized customer service

Delivering better and faster support

Discover how itGenius improves resolution time with Hiver.

Business services

Forging strong customer relations

Every email gets picked at the right time. No more missed SLAs

Kiwi achieved 100% SLA success rate

Analytics helps BD team fix lapses – and work more efficiently

Closing more deals with Hiver

Automated assignment and email templates for faster quotations

Business services

Adopting Agile customer service

How Hiver helped streamline customer service and eliminate email noise

Incredible cost savings with Hiver

With Hiver, CGX Systems was able to streamline their sales processes and

Responding to support tickets faster

With Hiver, the team manages emails collaboratively, and responds to customers...

WS Display provides on-time customer support

WS Display’s story of delivering fast customer support with Hiver.

Business services

Team Gitomer managed to increase sales with Hiver

Jeffrey Gitomer’s team handles sales conversations faster than ever

Resolving queries twice as fast

With more visibility into emails, the team helps patients quicker by resolving...

Winning more customers with Hiver

Improving email collaboration among five departments

Webinars

Empowering customer service teams with self-service strategies

Empower customer service teams and elevate the support experience with...

Discover What’s New at Hiver: The Product Roadmap Webinar

Join our Product team as they highlight our latest releases, give you a...

Boost Your Workflow: Harness Hiver’s AI & Integration Power

Master Hiver’s AI & integration features with hands-on training and...

Boost Supply Chain Visibility via Vendor-Carrier Collaboration

Discover how logistics companies can enhance supplier-vendor communication...

Utilize AI to Build Customer Relationships and Drive Revenue

CXPA and Hiver teamed up to discuss how AI helped build stronger customer...

AI vs Human: The future of customer service

Learn about the future of customer service and the impact of AI on the industry...

How non-customer facing teams can impact customer experience

Learn how all departments influence customer experience and the importance of a...

4 Key Strategies to Elevate Customer Experience Organization-Wide

Learn strategies to make customer experience a company-wide mission in our...

Master Hiver Analytics to enhance your team performance and CX

Enhance team performance & customer experience with custom reports,...

Boost Productivity with Hiver’s Advanced Workflow Automation

Discover how Hiver’s advanced automation can streamline workflows,...

Uncover the Power of Hiver’s Chatbot, AI Summarizer, and More!

Discover how Hiver’s new features enhance team efficiency, provide instant...

Elevate Customer Satisfaction through Hiver’s Multichannel Tool

Participants will learn how to effectively use Hiver’s multichannel...

Hiver Tips & Tricks: Maximizing Your Support Team’s Efficiency

Learn how to optimize your support team’s performance with practical tips,...

Hiver 101: A Deep Dive into Features and Benefits

Master Hiver’s features, inbox management, Gmail integration, and advanced...

Unlock Hiver’s Skill-Based Automation, Reminders & Integrations

Master skill-based automation, SLA reminders, and app integrations for optimized...

Weekly Live Onboarding Sessions

Get ready to unlock Hiver’s full potential. Join us for our weekly live...

Driving Revenue Growth: Power of Sales & Customer Experience

Explore how Hiver and OnePageCRM boost sales and customer experience with...

Utilize AI to Build Customer Relationships and Drive Revenue

CXPA and Hiver teamed up to discuss how AI can help build stronger customer...

AI vs Human: The future of customer service

AI vs Humans. What does the future of customer support look like? Will AI take...

4 strategies to make CX a company-wide mission

Hear it from Nate Brown, Chief Experience Officer at Officium Labs.

How to use Hiver to manage shared inboxes

Learn how to collaborate over team inboxes like support@ using Hiver.

Infographics

11 stats on consumers’ changing expectations from CS

11 statistics on consumers’ changing expectations and feelings about...

10 benchmark stats on customer service performance

An infographic on the latest benchmarks in customer service performance.

16 important customer service and experience stats you need to know

Stats that shed light into why customer service is so important in 2020.

Managing shared inboxes: The old-school v/s the Hiver way

How Hiver compares to the old-school way of managing shared emails.

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