Our thoughts on customer service, team collaboration and productivity

Is the help desk easy to learn and use? Is it secure? Is it scalable? Is the reporting powerful? And more.

An average employee spends 1/3rd of their office time on emails. At $142K (average salary of  Bay Area tech worker), we pay employees...

What is the Google Collaborative Inbox? It’s a Google product to help teams distribute and track responsibility for emails that...

It’s no secret that the quality of your customer service emails affects your customers’ perception of your brand. But does every...

Do you have a few frighteningly long and convoluted email threads weighing down your inbox right now? Teammates that haven’t heard about shared inbox? Meandering threads...