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10 min read    |     Customer Service
10 Factors Google Workspace Users Must Consider While Looking for a Helpdesk
Is the help desk easy to learn and use? Is it secure? Is it scalable? Is the reporting powerful? And more.
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15 min read    |     Email
How to Organize Your Gmail Inbox in 15 Minutes: Seventeen Secrets
An average employee spends 1/3rd of their office time on emails. At $142K (average salary of  Bay Area tech worker), we pay...
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9 min read    |     Collaboration
Google Collaborative Inbox: 7 Reasons You Should Not Use It + Alternatives
When you want to distribute and share responsibility among team members, the Google Collaborative Inbox does a shoddy job. Learn...
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9 min read    |     Customer Service
Write Awesome Customer Service Emails: Best Practices + Templates
We have all had good and bad customer service experiences at some point or the other— be it over email, social media, live...
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[Research] Customer Service Benchmark Report – 2021
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Managing shared inboxes: Old-school vs The Hiver Way
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[Quiz] How much time are you wasting on emails
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[Ebook] How to get Gmail to work as a help desk
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[Ebook] Productivity handbook for G Suite users
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10 Factors Google Workspace Users Must Consider While Looking for a Helpdesk
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How to Organize Your Gmail Inbox in 15 Minutes: Seventeen Secrets
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Google Collaborative Inbox: 7 Reasons You Should Not Use It + Alternatives
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Write Awesome Customer Service Emails: Best Practices + Templates
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