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Author

Ganesh Mukundan

SaaS enthusiast who also happens to rap, play football, binge watch Nordic TV shows, and indulge in conversations about burgers and existentialism.
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41 posts
predict-customer-churn
6 min read    |     Customer Service

How to Predict Customer Churn?

Customer churn rates have a direct effect on your business. Read on to find out ways to predict customer churn and prevent it.
reduce-agent-effort
5 min read    |     Customer Experience

How to Reduce Agent Effort in Customer Service

Low agent effort leads to higher customer delight. Learn three ways to effectively lower agent effort and how you can support your agents.
customer-support-teams
7 min read    |     Customer Service

How To Build and Organize Customer Support Teams

A good customer service team has the power to turn customers into allies. Read on to find out how to build and organize a great support team.
customer-communication
9 min read    |     Customer Experience

The Complete Guide to Customer Communication (+ Examples and Best Practices)

Customer communication norms are constantly changing. So, we’ve put together a few examples and best practices to help...
2021-at-hiver-infographic
1 min read    |     Company news

2021 at Hiver: A year of Exponential Growth

2021 at Hiver has been significant. A year synonymous with growth – on multiple fronts. Here’s a roundup of our best moments from this year!
infographic-10-customer-service-benchmark-statistics
3 min read    |     Customer Service

[Infographic] 10 Customer Service Benchmark Statistics You Need to Know

An infographic on the top 10 findings from our first-ever customer service benchmark report.
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Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.

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Brennan Hicks
People Operations Project Manager, Clutter
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Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!

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Luke Thompson
Co-owner, Visiting Angels - Wisconsin
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We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.

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Scott Gellatly
General Manager, itGenius
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