What happens when your favourite chocolate brand meets Hiver? Find out in this video play

close

The simplest path to customer delight

Hiver enhances your Gmail icon so you can provide stellar personalized customer service to every customer without breaking a sweat.

*No credit card required
See how Hiver works play icon
Hiver Hero image

Trusted by over 1500 companies across the world

Meet our customers Arrow

Sweep customers off their feet with fast, meaningful communication

Best Usability

Designed to make your job easier

Hiver works on top of Gmail and is designed for simplicity - that means you don’t have to learn another solution. Onboarding a new member is like taking a walk in the park.

HelpDesk High Performer

Powers up as you scale

User-friendly collaboration features, automations to power up productivity, advanced analytics to keep you on top of your metrics - we grow as your business grows.

Shared Inbox Best Relationship

Always there for you ❤️

24/7 support no matter how much you pay us, a 9.3 rating on Quality of Support by G2, and a team that's always rooting for your success.

Run customer support from inside Gmail. No-fuss.

Everything you need for providing
world-class support

Manage customer conversations at scale

Manage shared email accounts like [email protected] and [email protected] Assign emails with a single click, track which emails are open, pending or closed, collaborate with colleagues using Notes, and categorize emails through Tags - all inside Gmail.

  • Collaborate faster with colleagues
  • Track status of emails
  • Foster accountability
Learn more about Shared Inboxes
Hiver shared mailbox reviews

Analyse and improve your customer service

Improve your customer service with insights into workload distribution, SLA violations and team performance. Build custom reports to measure metrics specific to your business.

  • Identify areas of improvement
  • Increase agent productivity
  • Measure customer satisfaction
Track key metrics
Hiver shared mailbox reviews

Automate repetitive tasks. Focus on customer happiness.

Remove the grunt work out of customer service. Automate repetitive tasks that eat away your team’s productivity. Focus on what’s truly important.

  • Round-robin assignment
  • Rule-based automation
Goodbye mundane tasks
Hiver shared mailbox reviews

Live chat for real-time customer support

With the combination of email support and live chat straight inside Gmail, your team will be delighting customers with contextual, lightning fast responses.

  • Faster escalations
  • Chat collision alerts
  • Better resolution times
Start talking to website visitors
Hiver shared mailbox reviews

Our customers love us for good reason

Join the 8000+ teams that are using Hiver to deliver a great customer experience

* 7-day free trial | No credit card required
CTA image