Use automations that add tags based on the conditions you set. For example, have every email that comes from firstname.lastname@example.org tagged as ‘Priority’.
Save time by selecting multiple emails and apply a tag in one go.
Sometimes it may be difficult to find emails simply because of the large volume of incoming emails. With Hiver, you can sort and find emails on the basis of email tags.
Track key metrics such as the total number of conversations by tags, average first response times, and the average time taken to close. Measure your team’s performance and identify key areas of improvement.