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Assign, track, & collaborate on emails across teams
Run a multi-channel help desk within your inbox
Track support analytics and build custom reports

Trusted by 10,000+ teams globally

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The easiest way to organize business communication

Add tags to categorize business communication emails based on type or priority. Filter conversations by tags for faster access to information.

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See how Hiver works

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Trusted by over 2000 companies across the world

Create and
Customize Tags

Create email tags with a single click
Customize and color code tags for better visualization
Share the tags that you’ve created with your team

Automate Email Tagging

Add tags to emails using rule-based automations.
For example, all incoming emails that have word “payment” in the subject line can be auto-tagged as “invoice”

Segment customer queries based on type - product bugs, payment issues, refunds, exchanges - or based on urgency - urgent, not-so-urgent, and so on.

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Ensure conversations around cash flows are organized. Bucket emails using tags such as ‘Accounts Payable’, ‘Accounts Receivable’, ‘Bookkeeping’, and ‘Invoicing’ for faster access to information.

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Streamline all employee queries on technical issues. Use Tags to categorize such queries into internet errors, hardware requests, software troubles, and more.

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Organize all employee queries that the HR team handles. Add tags such as ‘Benefits’, ‘Payroll’, ‘Policies’, to these conversations.

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Work more
efficiently with Tags

Add/remove multiple tags from an email conversation in a single click
Filter conversations by tags to access information faster.

Get detailed insights
with Tag Reports

Track key metrics such as first response time and resolution time for all emails with a specific tag
e.g. Total Number of Conversations, Average First Response Time, Average Time Taken to Close
For example, you can find out the Average Response Time of all email conversations that have been tagged as Priority.

Automate repetitive tasks with Hiver.
Focus on what truly matters.

Email management

Turn emails into actionable tasks, give them designated owners, and provide swift communication to customers, employees, and other stakeholders.

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Notes and @mentions

Collaborate with your department and other teams seamlessly, minus the hassle of CC/BCC/forwards. Use @mentions to rope in a specific team member.

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Our customers love us for good reason

We use Hiver’s Tags to highlight issues that are likely to occur again - and share them with the team. That way, it’s easier for us to revisit past instances.