Exceed customer expectations,
every single time

SLAs for shared mailboxes ensures you never drop the ball on a support query.

Hiver’s SLAs help you set and
measure your team’s responsiveness

Set up SLAs based on conditions you set, and track them down to the minute.

What happens when the SLA is violated?

Hiver sends a notification to your team.

A tag ‘SLA violation’ is attached to that email.

The email activity feed reflects the violation.

More Features

Shared Inbox Automation

Automate mundane and repetitive tasks based on rules.

Explore Automation

Help desk Analytics

Get insights into how your team's doing at managing emails.

Explore Analytics

Loved by G Suite customers across 30+ countries


Vacasa handles support tickets
80% faster with Hiver

Great software without changing systems.

We have a lot of emails coming in daily that would otherwise hit each team member’s personal inbox. With Hiver, we’ve sped up our email responses and our inboxes are clutter-free.