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Glean real-time insights on customer satisfaction
Use Hiver’s CSAT surveys to gather actionable feedback, assess service quality, and pinpoint opportunities for growth.
Unlimited users on Free plan ✦ No credit card needed
Trusted by 10,000+ Customer service, Finance & IT teams
Customer feedback collection made easy
Gauge your customer pulse
Use surveys to gather customer feedback on experience, agent efficiency, and accuracy.
Customize feedback collection
Personalize your CSAT surveys—choose when, what, and how you collect customer feedback.
Analyze your customer experience
Leverage CSAT reports to get granular insights on your customer satisfaction ratings and comments.
Instant feedback, informed decisions
Collect
Trigger CSAT surveys after a reply, on resolution, or manually. Stop once a customer responds to avoid duplicates. Exclude specific emails or domains to boost your CSAT score with clean, relevant feedback.
Personalize
Customize your surveys with forms to collect quantitative and qualitative feedback. Personalize your feedback question and response options to boost your response rates.
Improve
Use real-time customer feedback reports to make
data-driven decisions about training your customer service team efficiently. Track and compare team members’ performances against customer feedback to identify areas for improvement.
The complete customer service solution
Omnichannel Inbox
Organize, assign and track customer conversations across channels.
Automations
Triage, assign, and monitor tickets automatically with rule-based automations.
AI Copilot
Let AI deliver instant resolutions based on past context.
Collaboration
Collaborate with your team members through notes, @mentions, and links.
Live Chat
Instantly answer queries from website visitors with AI-powered suggestions.
SLAs
Ensure timely responses and resolutions with real-time alerts and reminders.
CSAT
Measure customer satisfaction by collecting feedback through surveys.
Integrations
Integrate with 100+ apps to bring in customer data and manage all tasks inside Hiver
“With Hiver, we've stopped missing emails, and I have better visibility into their resolution. It's essentially like having an additional person on my team.”
Nathan Strang, Ocean Freight Operations Manager
50%
decrease in email resolution time
90%
increase in productivity
65%
reduction in resolution times
100%
SLA success
rate
100%
increase in
productivity
“With Hiver, we've stopped missing emails, and I have better visibility into their resolution. It's essentially like having an additional person on my team.”
Nathan Strang, Ocean Freight Operations Manager
50%
decrease in email
resolution time
“We scrolled through inboxes weekly, to ensure nothing was missed. Missing even one email leaves a bad taste for learners. Hiver ensures that doesn’t happen.”
Emma Minnis, Interim Manager of Student Success
90%
increase in
productivity
“Our team operates more seamlessly with Hiver, leading to less back-and-forth. This has improved our accuracy and speed in processing vendor payments.”
Jill Tarnoff, Sr. AP Specialist at Ping Identity
65%
reduction in
resolution times
“I get visibility into the volume of emails, and the types of issues. I can now ensure that operational tasks are accomplished faster”
David Pinto, Business Development
100%
SLA success
rate
“Hiver is extremely easy to use. We hit the ground running right from day one. Also, their customer service is simply fantastic!”
Luke Thompson, Co-owner
100%
increase in
productivity
Frequently Asked
Questions
How does the 7-day free trial work?
When you sign up, you instantly get access to our Elite plan for 7 days. We will email you when your trial expires. You can then select a plan and pay by credit card to continue using the product. If you choose not to continue, your account will be suspended.
Which features can I use during the trial?
You get access to the Elite plan during your trial, which means you can use Hiver without any limits, and can also experience the best support we have to offer.
What happens at the end of my trial period?
If you do not upgrade your Hiver account during your trial period, your account will be suspended at the end of your trial. You can re-activate your account by upgrading within 7 days from the date of the end of your trial.
Do I need a credit card to sign up?
No, you do not. You will only be required to produce your credit card information when you upgrade to a paid subscription.
How do I import my existing emails to my Hiver shared inbox?
If you’d like your emails to be imported to your Hiver shared inbox, please write to us on support@hiverhq.com and we will assist you with the process. The duration of the import process depends on the number of emails to be imported.
Do I need to pay for all the users in my Google or Outlook account?
No. You just pay for the users you enable to access Hiver. You can control this from within Hiver and change the users at any time. If you add new users to your Google or Outlook account, you can easily add them to Hiver.
Maximise customer delight with Hiver today!
Get unlimited users on the Free plan ✦ No credit card needed
