CSAT is the most straightforward way to know if you did a good job solving the customer’s problem.
CSAT score is calculated by asking a simple question such as “How satisfied were you with the conversation?”, followed by survey scale that can be 1-3, 1-5, or 1-10.
CSAT = [Number of Satisfied ratings - Number of Not satisfied ratings ] %
Hiver lets you insert a CSAT survey at the end of emails you’re sending out. Your customers can rate conversations and add comments too.
We have a lot of emails coming in daily that would otherwise hit each team member’s personal inbox. With Hiver, we’ve sped up our email responses and our inboxes are clutter-free.