Measure customer satisfaction without
complicating things

You get more feedback when giving feedback is easy

Know instantly if your customers’ expectations are being met

CSAT is the most straightforward way to know if you did a good job solving the customer’s problem.

CSAT score is calculated by asking a simple question such as “How satisfied were you with the conversation?”, followed by survey scale that can be 1-3, 1-5, or 1-10.

CSAT = [Number of Satisfied ratings - Number of Not satisfied ratings ] %

Hiver lets you insert a CSAT survey at the end of emails you’re sending out. Your customers can rate conversations and add comments too.

Learn how to add CSAT surveys to emails you send from Hiver’s shared inboxes

More Features

Help desk Analytics

Get insights into how your team's doing at managing emails

Explore Analytics

Help desk SLA

Set clear expectations and never drop the ball on an email

Explore SLA

Loved by G Suite customers across 30+ countries

CASE STUDY

Vacasa handles support tickets
80% faster with Hiver

Great software without changing systems.

We have a lot of emails coming in daily that would otherwise hit each team member’s personal inbox. With Hiver, we’ve sped up our email responses and our inboxes are clutter-free.