Customers are most likely to give accurate feedback and satisfaction ratings when it is collected proactively and immediately. With Hiver, you can instantly capture customer feedback via email with our fun yet minimal and non-intrusive satisfied/okay/not satisfied surveys.
Tweak your customer satisfaction survey to maintain the context of the conversation by personalizing your survey questions. Easily create custom feedback pages for customers to share their feedback.
Easily embed surveys automatically in your emails or add them manually with a single click.
With analytics in Hiver, you can get a detailed breakdown of all the customer satisfaction ratings received for conversations in your shared mailbox.
Hiver is straight forward and intuitive to set up. For any company using shared mailboxes, this is an amazing solution. With Hiver, we were able to get up and running in less than a week, saving our company both time and money.
IT Procurement Lead at Flexport
Vacasa handles support tickets80%
faster with HiverKnow how