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| Lite | Pro | Elite | |
| $15 | $39 | $59 | |
| per user per month, billed annually | per user per month, billed annually | per user per month, billed annually |
Request a Demo | Request a Demo | Request a Demo |
| Basic Features | |||
| Shared Inboxes | No Limits | No Limits | No Limits |
| Max no. of users on plan | 10 | No Limits | No Limits |
| Aliases |  | | |
| Removed Conversations Log |  |  Track conversations that are removed from the shared mailbox | |
| Customer Contacts | | | |
| Multichannel support | |||
| | | |
| Voice channel Beta | | Log and manage customer calls inside Gmail (*requires an Aircall account) | |
| Live chat | | | |
| Knowledge Base | | | |
| Whatsapp channelNew | | | |
| Mobile Apps (iOS & Android) | | | |
| Productivity | |||
| Tags | No Limits | No Limits | No Limits |
| Automations | | No Limits | No Limits |
| Harvey - The AI Bot | | | |
| Body Search | | | |
| Auto Responder | | | |
| Round Robin Assignment | | | |
| SLA Violations & Business Hours | | Violation alerts upon SLA breaches | |
| SLAs Reminders | | | Get warnings before SLA breaches |
| CSAT | | | |
| Permalinks | | | |
| Views | Default Views only | | |
| Private Views | | No Limits | No Limits |
| Shared Views | | No Limits | No Limits |
| Workload Distribution | | | |
| Team Collaboration | |||
| Email Notes | | | |
| Email Templates | No Limits | No Limits | No Limits |
| Shared Drafts | | | |
| Collision Alerts | | | |
| Collaborators New | Enable cross-team collaboration | | |
| Access Control | |||
| Default Roles (2) | | | |
| Advanced Roles (4) | | | |
| Custom Roles | | | |
| Analytics | |||
| Conversation Reports | | | |
| Removed Conversations Log | | | |
| User Reports | | | |
| Tag Reports | | | |
| Reporting Window | | 6 Months | 6 Months |
| Realtime Exports | | | |
| Scheduled Exports | | | |
| Custom Reports | | | |
| Integrations | |||
| Asana Integration | | | |
| JIRA Integration | | | |
| Salesforce Integration | | | |
| Slack Integration | | | |
| Whatsapp IntegrationNew | | | |
| Zapier Connector | | | |
| Customer Support | |||
| Onboarding Assistance | | | |
| 24/7 Chat & Email Support | | | |
| Priority Support | | | |
| Dedicated Success Manager | | | |
| Call-back Support | | | |
| Uptime SLA | | | |
The best in the business trust Hiver to deliver great customer experience
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