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| Lite | Pro | Elite | |
| $15 | $39 | $59 | |
| per user per month, billed annually |
per user per month, billed annually |
per user per month, billed annually |
Request a Demo |
Request a Demo |
Request a Demo |
| Basic Features | |||
| Shared Inboxes | No Limits | No Limits | No Limits |
| Max no. of users on plan | 10 | No Limits | No Limits |
| Aliases |  |
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| Removed Conversations Log |  |
Track conversations that are removed from the shared mailbox
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| Customer ContactsNew | |
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| Chat | |
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| Knowledge BaseNew | |
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| Productivity | |||
| Tags | No Limits | No Limits | No Limits |
| Automations | |
No Limits | No Limits |
| Harvey - The AI BotNew | |
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| Body Search | |
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| Auto Responder | |
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| Round Robin Assignment | |
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| SLA Violations & Business Hours | |
Violation alerts upon SLA breaches
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| SLAs Reminders | |
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Get warnings before SLA breaches
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| CSAT | |
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| Permalinks | |
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| Views |
Default Views only
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| Private Views | |
No Limits | No Limits |
| Shared Views | |
No Limits | No Limits |
| Workload Distribution | |
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| Team Collaboration | |||
| Email Notes | |
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| Email Templates | No Limits | No Limits | No Limits |
| Shared Drafts | |
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| Collision Alerts | |
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| Access Control | |||
| Default Roles (2) | |
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| Advanced Roles (4) | |
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| Custom Roles | |
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| Analytics | |||
| Conversation Reports |
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| Removed Conversations Log | |
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| User Reports | |
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| Tag Reports | |
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| Reporting Window | |
6 Months | 6 Months |
| Realtime Exports | |
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| Scheduled Exports | |
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| Custom Reports | |
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| Connectors & Mobile Apps | |||
| Asana IntegrationNew | |
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| JIRA IntegrationNew | |
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| Salesforce IntegrationNew | |
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| Slack Connector | |
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| Zapier Connector | |
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| Mobile Apps (iOS & Android) | |
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| Customer Support | |||
| Onboarding Assistance | |
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| 24/7 Chat & Email Support | |
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| Priority Support | |
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| Dedicated Success Manager | |
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| Call-back Support | |
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| Uptime SLA | |
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The best in the business trust Hiver to deliver great customer experience
Reach out to our experts for more details on why
Hiver would be great for your team
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