Unify customer conversations in Gmail with Hiver

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Lite (Easy Starter)Pro (Rapid Growth)Elite (High Volume)
$15$19/user/month$49$59/user/month$79$99/user/month
Yearly
Monthly
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Multi-channel engagement
Live Chat
Answer all customer queries in minutes instead of hours with Hiver Live Chat, and manage these chats right inside Gmail.
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ChatbotsNew
Unlock 24X7 support with Chatbots to reduce agent workload and enhance CX
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WhatsApp
Add WhatsApp as a support channel using Hiver. Manage all incoming queries on WhatsApp without leaving your inbox.
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Knowledge Base
Empower customers to self-serve. Enable agents to deflect repetitive queries with Hiver’s Knowledge Base – to build a centralized library of help articles.
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Voice Call support
Create and manage voice as a support channel that allows you to track and make calls* right inside Gmail.
(*requires an Aircall account)
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Email management
Tags, Notes and Conversation IDs
Efficiently categorize and access business communication by using Email Tags for type and priority, with @mentions instead of CCs and forwards, and track conversations with unique Conversation IDs.
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Email templates
Save canned responses as email templates. Share them with your team and help them provide faster, more consistent responses.
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Recent conversations
Get context on historic conversations your team has had with customers, employees, partners and more. Use this information to understand them better and craft personalized responses.
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Private inbox views
Categorize conversations using Email Views. Use a combination of filters to bucket email conversations and save them for quick access.
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Shared inbox views
Create and save your custom filter combination as a Shared Inbox View, share this tailored view with your team for streamlined collaboration.
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iOS & Android mobile apps
Enable field agents to solve customer issues on-the-go with Hiver’s iOS and Android mobile apps. Stay productive on the road.
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CSAT survey
Maximize customer satisfaction with Hiver's CSAT survey. Track customer happiness, pain points & act quickly
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Live Chat
Chat contact us formNew
Answer all customer’s queries in minutes instead of hours with Hiver chat, and manage these chats right inside Gmail.
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Chat transcriptsNew
Add WhatsApp as a support channel using Hiver. Manage all incoming queries on WhatsApp without leaving your inbox.
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Live Chat auto-assignment
Empower customers to self-serve. Enable agents to deflect repetitive queries with Hiver’s Knowledge Base – a centralized library of help articles.
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Team collaboration
Collision detection
Avoid email duplication. Ensure no two team members work on the same query.
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Shared drafts
Collaborate on email responses in real time by sharing drafts with the team to figure out the best responses for your customers.
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Approvals
Ensure faster approvals on requests from customers, vendors, or employees from the comfort of Gmail. Simplify approval workflows.
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Collaborators
Collaborate with co-workers from teams outside your shared mailbox, on both internal and external queries.
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Permalinks
Share emails with your teammates or other departments through private and public permalinks. Control accessibility with just a few clicks.
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Automation
Autoresponder
Enable automatic email responses based on specific conditions to provide immediate acknowledgments or guidance.
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Email body search
Set up trigger conditions based on the content in the email body to make automations more contextual.
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Basic automations
Includes triggers for new conversations, conditions like From/To/CC, actions like Assign/Update status.
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Advanced automations
Includes advanced triggers like Mailbox reply, CSAT received; advanced conditions like Tags, CSAT rating; and advanced actions like Assign among, Send reply
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Auto assignment (round-robin)
Leverage Hiver’s powerful rule-based automations and automate mundane and repetitive tasks for your help desk.
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Assignment limits for round-robin
Define an ‘Assignment Limit’ to prevent overloading of your team members
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Skill-based auto-assignment
Automatically assign conversations to team members based on their skill-set. For ex: emails containing the word ‘Reimbursement’ will be assigned only to the payroll specialists in the Finance team.
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Analytics and AI
Conversation reports
Track and analyze the Total Conversations that your team has worked on during a specific time window
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User, Tag and CSAT reports
Generate and schedule performance reports of CSAT, Tags, and Users. Create dashboards to get real-time insights.
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Custom reports
Start from scratch or build on pre-built reports to analyze your team’s performance.
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Scheduled data exports/reports
Pull instant or schedule reports for weekly, monthly, or annual team performance.
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Harvey AI Bot
Intelligently identify and close conversations that don't need your team's attention such as “Thank you” responses from customers.
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AI SummarizerNew
Compress lengthy email threads into concise notes to improve agent handoffs and speed up query resolution.
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SLA and business hours
SLA violation
Track by comparing SLA statuses, identifying First Response and Resolution Times, and quickly accessing overdue or imminent conversations.
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SLA reminders
Track by comparing SLA statuses, identifying First Response and Resolution Times, and quickly accessing overdue or imminent conversations.
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Business hours
Track by comparing SLA statuses, identifying First Response and Resolution Times, and quickly accessing overdue or imminent conversations.
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SLA reports
Address customer conversations timely with SLA-based reminders. Quickly access overdue & due soon conversations in a few clicks
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Usage limits
Shared email inbox
Turn emails into actionable tasks, give them designated owners, and deliver lightening-fast support.
25Unlimited
Shared labels
Categorize your shared inbox or selectively share emails within your team.
1050Unlimited
Users
The maximum number of users that can simultaneously access and manage a single shared inbox
10UnlimitedUnlimited
Email aliases
Users can send emails from multiple aliases via a single Gmail account, offering flexibility for different departments
1 per Shared MailboxUnlimitedUnlimited
Basic automation limits
The number of automation rules you can set up.
Y (10)Y (20)Unlimited
Integrations and API
Hiver APIs
Developers and admins can use Hiver APIs to build custom integrations with tools and apps of their choice.
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Asana
Experience Asana’s project management functionalities within Gmail - collaborate on tasks, add context, and get complete visibility into task status.
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JIRA
Enable teams to manage JIRA projects from Gmail. Contextualize, track and maintain visibility into issues linked to customer conversations.
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Slack
Communicate and collaborate with ease. Receive essential updates with Hiver’s Slack Integration.
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QuickBooks
Add, view, and track invoices in QuickBooks, from the comfort of Gmail. Ensure smoother management of invoices.
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Salesforce
Assign conversations accurately based on Salesforce CRM data and save the time and effort spent in manual email delegation.
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Zapier
Build smart workflows and automate daily tasks by integrating your favorite apps using Zapier with Hiver.
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Okta Integration (Single Sign-on)
Okta’s integration with Hiver allows admins to automate user lifecycle management and ensure smoother access management.
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Hiver customer support
Onboarding assistance
Hiver provides users with complimentary onboarding assistance for seamless integration and effective use of its features.
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24x7 Email support
Hiver provides continuous, around-the-clock assistance through chat and email, ensuring timely help for any user inquiries or issues.
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24x7 Chat support
Hiver provides continuous, around-the-clock assistance through chat and email, ensuring timely help for any user inquiries or issues.
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Dedicated success manager
Hiver provides personalized support with dedicated success manage ensuring your team effectively utilizes the all features
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Call-back support
Hiver offers a call-back support for our customers. No long wait times and human support for your team around the clock.
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Uptime SLA
Hiver commits consistent operational reliability of our software by ensuring minimal service interruptions.
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Quaterly team training
A quarterly training program aimed at improving team skills and knowledge to use Hiver.
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Custom build hours
Allocated time for developing specific client or project needs.
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Security
GDPR
Ensures privacy and protection of EU citizens' personal data.
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ISO/IEC
International standard for information security management systems.
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CCPA
Protects the personal information of California residents.
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SOC2 Type II
Audits operational and security processes against specific criteria.
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HIPAA
Ensures the confidentiality and security of healthcare information.
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10,000+ teams globally use Hiver to effectively
communicate and collaborate on Gmail

The best in the business trust Hiver to deliver great customer experience

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Success Stories
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