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Trusted by 10,000+ teams globally

Customers all across the globe.

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Customers all across the globe.

Customers all across the globe.

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Author

Shobhana

Shobhana has been recognized as a 'Top Customer Support Voice' by LinkedIn. Her expertise lies in creating well-researched and actionable content for Customer Experience (CX) professionals. As an active member of popular CX communities such as CX Accelerator and Support Driven, she helps professionals evaluate tools for their support team and keeps a keen eye on emerging industry trends.

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54 posts

5-commonly-misinterpreted-customer-service-metrics

6 min read | Customer Service

5 Commonly Misinterpreted Customer Service Metrics

“Do you use a toothpaste that comes recommended by 8 out of 10 dentists?” That’s what men in white lab coats sporting dazzling smiles would...

how-to-stop-chatbots-from-upsetting-your-customers

9 min read | Customer Experience

How to stop chatbots from upsetting your customers?

Remember Tay? If you were actively tweeting in 2016, you would have probably heard about Microsoft’s experimental chatbot – Tay, a moniker...

5-ways-to-leverage-whatsapp-business-for-customer-service

6 min read | Customer Experience

5 Ways to Leverage WhatsApp Business for Customer Service

Read on to find out how you can increase and sustain your customer support quality with WhatsApp Business chat support.

help-desk-vs-service-desk

9 min read | Customer Service

Help Desk vs Service Desk: What’s the Difference?

Read on to better understand the definition, similarities, and differences between a help desk, service desk, and IT service management.

impact-of-the-great-resignation-on-customer-experience

6 min read | Customer Experience

Impact of The Great Resignation on Customer Experience

The Great Resignation caused a massive staff shortage in the economy. We explore its ramifications on customer experience in general.

psychological-biases-in-customer-experience

7 min read | Customer Experience

Psychological biases people have about your customer experience

We create biases that impact our judgment in making decisions. Let’s take a closer look at how they come into play in customer experience.

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