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Author

Shivangi Sharma

Shivangi is a content crafter at Hiver. She spends half her day writing about products, and the rest of it pondering about the profound void that life is. Intermittently, she takes up something more meaningful, like snacking.

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1 post

help-desk-disadvantages

8 min read | Customer Service

10 Reasons Why Traditional Help Desks Don’t Make the Cut

Excellent customer service is what tops the list of every customer looking for a solution from a business. 90% of American consumers say that customer service...

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