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Assign, track, & collaborate on emails across teams
Run a multi-channel help desk within your inbox
Track support analytics and build custom reports

Trusted by 10,000+ teams globally

Customers all across the globe.

Customers all across the globe.

Customers all across the globe.

Customers all across the globe.

Customers all across the globe.

Customers all across the globe.

Customers all across the globe.

Customers all across the globe.

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Author

Nidhi Lohia

A passionate content marketer, Nidhi writes value-driven, actionable content for various teams such as customer service, finance, IT and HR. Her expertise lies in helping these teams engage, collaborate, and manage their workload better - by shedding insights on best practices and industry trends. When not working, you'll find her tuning in to marketing and support-related podcasts, while also planning her next vacation.

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96 posts

gmail-jira-integration

10 min read | Customer Service

How to Integrate Jira with Gmail: A Step-by-Step Guide

Learn how to integrate Jira with Gmail so that you can create tickets from emails easily. This guide helps you and your team reduce toggling between tools and...

remote-customer-support-teams

3 min read | Customer Service

How to Build a Collaborative Remote Culture for Support Teams [Expert Opinion]

Do managers of remote customer support teams do anything differently to maintain team morale? Well, it’s one thing...

create-jira-tickets-from-email

10 min read | Collaboration & Productivity

How To Create Jira Tickets From Your Email? (Step-by-step Guide)

When you think of tracking client issues and managing projects, Jira is one of the first tools that come to mind. Jira has been around for over two...

customer-relationship-management

8 min read | Customer Experience

What is Customer Relationship Management (CRM)? Types, Benefits, and Trends

Building strong customer relationships is something every business needs today. Sure, having a great product or service...

manage-difficult-customer-conversations

7 min read | Customer Experience

Best Strategies for Managing Difficult Customer Conversations [Expert Opinion]

Conversations are at the heart of customer support, especially the tricky ones that really push the limits of patience and...

fintech-customer-service

12 min read | Customer Service

What is Fintech Customer Service? Importance, Tools, and Best Practices

Trust is the foundation of any successful fintech company. When you’re dealing with people’s money and sensitive data,...

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