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Assign, track, & collaborate on emails across teams
Run a multi-channel help desk within your inbox
Track support analytics and build custom reports

Trusted by 10,000+ teams globally

Customers all across the globe.

Customers all across the globe.

Customers all across the globe.

Customers all across the globe.

Customers all across the globe.

Customers all across the globe.

Customers all across the globe.

Customers all across the globe.

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Author

Nidhi Lohia

A passionate content marketer, Nidhi writes value-driven, actionable content for various teams such as customer service, finance, IT and HR. Her expertise lies in helping these teams engage, collaborate, and manage their workload better - by shedding insights on best practices and industry trends. When not working, you'll find her tuning in to marketing and support-related podcasts, while also planning her next vacation.

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95 posts

customer-loyalty-and-advocacy

4 min read | Customer Experience

How to Turn Customers into Loyal Advocates [Expert Opinion]

I can’t emphasize enough how crucial customer loyalty and advocacy are for any business. Loyal customers are not just repeat buyers; they can...

conversational-speed-in-customer-service

5 min read | Collaboration & Productivity

Conversational Speed: The New Benchmark for Exceptional Customer Service

Conversational speed isn’t just about talking fast—it’s about how swiftly and effectively customer service can...

ai-in-accounts-payable-and-receivable

10 min read | Email Management

Role of AI in Accounts Payable and Receivable

The smooth running of accounts receivable (AR) and accounts payable (AP) is crucial for any business. Yet, these crucial functions often get bogged down with...

secure-email-in-outlook

8 min read | Collaboration & Productivity

Your Guide to Sending Emails Securely in Outlook

With phishing attacks, malware, and spam on the rise, email security is more important than ever. A lot of our inboxes contain sensitive information –...

email-signature-templates

8 min read | Collaboration & Productivity

Email Signature Templates for Gmail and Outlook

Email signatures are an important part of professional communication. They are more than just a way to sign off your emails; they reflect your professionalism,...

smart-goals-customer-support

5 min read | Customer Experience

Top Ways to Set SMART Goals for Customer Support Teams

Proper goal setting in customer support teams is very crucial. It’s more than just about hitting targets; it’s about shaping how teams interact...

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