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Assign, track, & collaborate on emails across teams
Run a multi-channel help desk within your inbox
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Trusted by 10,000+ teams globally

Customers all across the globe.

Customers all across the globe.

Customers all across the globe.

Customers all across the globe.

Customers all across the globe.

Customers all across the globe.

Customers all across the globe.

Customers all across the globe.

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Author

Nidhi Lohia

A passionate content marketer, Nidhi writes value-driven, actionable content for various teams such as customer service, finance, IT and HR. Her expertise lies in helping these teams engage, collaborate, and manage their workload better - by shedding insights on best practices and industry trends. When not working, you'll find her tuning in to marketing and support-related podcasts, while also planning her next vacation.

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102 posts

ticketing

8 min read | Ticketing

What is Ticketing? A Detailed Guide for Better Support

There’s been a lot going on in customer support over the last year. With the introduction of Gen AI, it’s become much easier for support teams to not only...

call-center-customer-service

13 min read | Customer Service

Call Center Customer Service: A Detailed Guide

When we think about call centers, it’s easy to picture a place where agents are just answering phones all day. But the reality is that call centers have...

customer-portal-software

16 min read | Customer Experience

10 Best Customer Portal Software Solutions in 2025

Over the past couple of years, working with customer support software has taught me one essential thing: customers have a lot of questions, as they should. As...

ai-email-assistants

17 min read | Email Management

10 Best AI Email Assistants in 2025

AI is changing how we manage our work. Recently, I stumbled upon a Reddit thread where someone was looking for an AI tool that could read incoming emails and draft responses. That discussion got...

ai-email-summarizer-tools

12 min read | Collaboration & Productivity

10 Best AI Email Summarizer Tools [2025]

Customer support agents receive a ton of emails every day. Sorting through each one, trying to understand the context, and keeping track of long conversation...

ai-email-cleaning-tools

13 min read | Email Management

10 Best AI Email Cleaning Tools

We’ve all been there—an overflowing inbox that feels more like a chaotic mess than a helpful communication tool. Juggling between newsletters, important emails, company-wide announcements, and other...

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