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Author

Masooma Memon

Masooma Memon is a freelance writer for SaaS and a lover of to-do lists. When she's not writing, she usually has her head buried in a business book or fantasy novel.
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2 posts
reducing-email-resolution-time
12 min read    |     Customer Service

How to Reduce Email Resolution Time: 9 Effective Tactics

How can your support team stay on top of customer queries and resolve them faster? Here are 9 actionable tips to reduce email resolution time.
customer-service-goals
12 min read    |     Customer Service

How to Set Challenging Yet Achievable Customer Service Goals

Setting actionable customer service goals can be a game-changer. These goals guide your customer support agents who’d, otherwise, end up throwing darts in...
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Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.

brennan
Brennan Hicks
People Operations Project Manager, Clutter
clutter
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Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!

luke
Luke Thompson
Co-owner, Visiting Angels - Wisconsin
visitingangels
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We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.

scott
Scott Gellatly
General Manager, itGenius
itgenius
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