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Nathan Strang Ocean Freight Operations Manager, Flexport

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Author

Madhuporna

A B2B marketer, Madhuporna is passionate about breaking down complex concepts into easy-to-digest nuggets with a stroke of her pen (read keyboard). Her expertise lies in crafting research-driven and actionable content. When off the clock, you'll find her binge-watching suspense thrillers or basking in nature. With her passion and expertise, she strives to deliver informative stories about customer experience.

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9 posts

help-desk-migration

8 min read | Collaboration & Productivity

A Complete Guide to Help Desk Migration

Master help desk migration with this guide. Learn how to prepare, execute, tackle challenges, and measure the effectiveness of your help desk migration.

global-help-desk

15 min read | Collaboration & Productivity

Everything You Need to Know About Global Help Desks

A comprehensive guide to setting up global help desks: Explore all about their benefits, challenges, and essential components.

customer-success-vs-customer-service

7 min read | Collaboration & Productivity

Customer Success Vs. Customer Support: A Detailed Explanation

A detained explaination of customer success vs. customer support. It also talks about how to implement both function in businesses

email-management-virtual-assistant

6 min read | Collaboration & Productivity

A Guide to Email Management With Virtual Assistant

Email management done manually can be time-consuming. Virtual assistants offer a solution by organizing and responding to messages. The blog shares strategies...

google-group-issues-solutions

6 min read | Email Management

Troubleshooting Common Google Groups Issues

Google Groups is widely used by many businesses for team collaboration. And it has its benefits. It’s free, it’s part of the Google Workspace and...

ticket-tracking-software-implementation

7 min read | Collaboration & Productivity

A Guide to Implementing a Ticket Tracking Software for Your Business

When you’re managing hundreds or thousands of customer issues daily, you need a streamlined approach in place. It’s extremely time-consuming to be...

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