9 min read | Customer Service
Escalation Management: The Key to Handling Customer Service Requests More Effectively
Learn how an escalation management process can help you deal with complex customer issues more effectively.
14 min read | Customer Service
8 Best Customer Service Software for Small Businesses
Here’s a roundup of the seven best customer service software that can help small businesses deliver excellent customer support.
16 min read | Shared Inbox
11 Best Email Ticketing Systems in 2022
In this post, we will first take a look at what an email ticketing system is and then go into the top nine email ticketing systems in 2022.
5 min read | Customer Service
Exclusive Research – 76% of customer service teams offer support outside of business hours
In this Customer Service Benchmark Report, find out how quickly teams respond to their customers, what channels they use,...
8 min read | Customer Service
How to Communicate With Customers During an Outage
In this post, we discuss effective ways in which customer service teams can plan for, and communicate with customers during an outage.