5 min read | Customer Service
Exclusive Research – 76% of customer service teams offer support outside of business hours
In this Customer Service Benchmark Report, find out how quickly teams respond to their customers, what channels they use,...
7 min read | Customer Service
How to Communicate With Customers During an Outage
In this post, we discuss effective ways in which customer service teams can plan for, and communicate with customers during an outage.
8 min read | Customer Service
How to Provide Great Customer Service in the Travel Industry
Delivering great customer service in the travel industry is now more critical than ever. Learn how your travel brand can achieve the same.
9 min read | Customer Experience
How to Create a Successful Customer Loyalty Program
Here’s a detailed guide to help you understand what a customer loyalty program is, and how you can create a solid one for your brand.
9 min read | Customer Service
The Complete Guide to Outsourcing Customer Service
In this post, we do a detailed analysis of what outsourcing customer service entails – its pros, cons and best practices.