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Author

Jawad Khan

Jawad Khan is an experienced project manager, a content marketing consultant, and a freelance blogger for hire. He's an active consultant to several tech startups and SaaS companies in the US, Middle East, and Australia.

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5 posts

effective-follow-up-potential-clients

7 min read | Email Management

8 Effective Strategies to Follow Up With Potential Clients

Studies indicate that almost 80% of sales leads require at least 5 follow ups after the initial sales meeting. But nearly 44% of salespeople give up after just...

customer-service-skills

16 min read | Customer Service

17 Key Customer Service Skills + Ways to Develop Them

Explore 17 vital customer service skills and learn how to enhance them. Boost your team’s efficiency with our expert tips.

customer-success-saas

14 min read | Customer Service

The Complete Guide to Customer Success in SaaS

In any SaaS business, the focus is not just on making a sale. It’s about ensuring on-going customer satisfaction and engagement for continued growth. To...

customer-centric-organization

11 min read | Customer Service

How to Build a Culture of Customer Centricity in Your Organization

It’s your customers who’re running the show, making you profits and paying the salaries of your employees. In return, they rightly expect you to care about...

customer-dissatisfaction

6 min read | Customer Service

7 Signs That Your Customer is Dissatisfied With You

When you get a customer on board, it is your responsibility to fulfil the commitments you made at the time of sales. If you don’t, your customers will...

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