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Author

Debarshi Nayak

Handles growth at Hiver. When he's not thinking about the next big campaign, you can usually find him traveling somewhere or reading a book.

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9 posts

customer-service-benchmark-report-2021-2

1 min read | Featured Resources

[Research] Customer Service Benchmark Report – 2021

https://hiverhq.com/customer-service-benchmark-report-2021

customer-support-stats-consumers-lens

2 min read | Customer Service

[Infographic] 11 Key Stats about Customer Support in 2020

When setting standards for customer support, it is important to understand what your customers expect from you.

consumer-expectations-customer-service-2020-research-report

5 min read | Customer Service

[Exclusive Research] 80% consumers expect better customer service during COVID-19

Find out how consumers prefer contacting companies, their idea of good customer service, and how they’d react to a...

customer-service-stats-2020-infographic

3 min read | Customer Service

[Infographic] 16 Customer Service Stats to Know in 2020

Companies are slowly shifting from product-centric to a customer-centric approach. Here are some stats that shed light into why this is so important in 2020

the-state-of-email-report-2019-5

1 min read | Featured Resources

Managing shared inboxes: Old-school vs The Hiver Way

https://hiverhq.com/blog/manage-shared-inboxes-the-hiver-way

the-state-of-email-report-2019-4

1 min read | Featured Resources

[Quiz] How much time are you wasting on emails

https://hiverhq.com/calculate-revenue-lost-on-emails

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