Our thoughts on customer service, team collaboration, and productivity

Learn about the multiple customer service roles and responsibilities, as well as the common customer service jobs.

Today, anticipating customer needs is imperative for companies looking to enhance their service quality. Learn how you can achieve the...

Learn why customer self-service options are so important, and how you can implement them the right way.

Learn how to create a culture of empathy in your customer support team, and you’ll boost satisfaction, drive repeat sales, and build...

In this post, we delve into why customer retention is essential and what are the best strategies to help you hold on to your customers.

Learn what the typical day in the life of a customer support representative looks like, and meet one of Hiver’s own.

Here are 11 common customer service challenges and expert-endorsed tips and best practices to handle them.

Understand the importance of, the necessary skills, and the steps involved in customer support troubleshooting.