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Our thoughts on customer service, team collaboration, and productivity

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9 min read    |     Customer Service
10 brilliant customer service training games
The most effective way to train customer service teams – fun and powerful games that make hard-to-grasp concepts a breeze.
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9 min read    |     Customer Service
How to set challenging (yet achievable) customer service goals
Setting actionable customer service goals can be a game changer. These goals guide your customer support agents who’d, otherwise, end up...
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5 min read    |     Collaboration
How to Automate Customer Service (Without Losing the Human Touch)
Customer Service Automation can help businesses improve efficiency and reduce costs. In this post, we tell you how you can implement...
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13 min read    |     Customer Experience
How to dramatically improve customer experience (And ways to motivate your team)
Delighting customers takes more than gift coupons and discounts. You must truly empathize with them – make them feel that you care....
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13 min read    |     Customer Service
The Complete Guide to Customer Service Best Practices
In 1975, a man drove up outside a tire shop to return four snow tires he’d bought weeks ago. Only, he found the tire shop replaced by a...
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4 min read    |     Customer Service
Hiver is now a customer service solution: The story behind our new positioning
Our CEO and Co-founder, Niraj Ranjan, explains why and how Hiver’s new positioning – as a customer service solution –...
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3 min read    |     Customer Experience
CX Spotlight: In conversation with Dan Gingiss
We caught up with Customer Experience coach and keynote speaker Dan Gingiss to learn more about his CX journey, ideologies, and inspirations.
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8 min read    |     Customer Service
12 step guide to choosing the best customer service software
Today, customers have a wide range of options to reach companies: live chat, social media, or the most popular of them all – Email...
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[Research] Customer support in the eyes of consumers in 2020
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Managing shared inboxes: Old-school vs The Hiver Way
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[Quiz] How much time are you wasting on emails
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[Ebook] How to get Gmail to work as a help desk
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[Ebook] Productivity handbook for G Suite users
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How to organize your Gmail inbox in 15 minutes: Seventeen secrets
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Google Collaborative Inbox: 5 reasons you should not use it
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Write awesome customer service emails: Rules and templates
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Gmail Labels: everything you need to know
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Everything you need to know about Shared Inbox
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