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Hiver

Our thoughts on customer service, team collaboration, and productivity

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13 min read    |     Customer Service
18 Key Customer Service Metrics + How to use them
70% of American consumers would prefer spending more money with companies who provide excellent customer service. Customer service metrics...
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8 min read    |     Customer Service
10 factors G Suite users must look for in a help desk software
Is the help desk easy to learn and use? Is it secure? Is it scalable? Is the reporting powerful? And more.
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8 min read    |     Customer Experience
How has COVID-19 changed CX? Hear what 17 Customer Experience leaders have to say
We asked 17 Customer Experience leaders how COVID-19 has changed Customer Experience. Here’s what they had to say!
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4 min read    |     Collaboration
3 lessons team leaders can learn from bees
Apart from being hard workers, bees are known for their excellent team work. So, what can team leaders learn from bees about building great teams?
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1 min read    |     Collaboration
Hiver’s commitment to organizations at the frontlines of COVID-19
As a young SaaS company based out of India, our response to COVID-19 in the last one month changed from wait-and-watch to overnight...
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3 min read    |     Remote Work
How Hiver uses Hiver for remote work
COVID-19 threw a spanner in the works for the support team at Hiver and most of the world alike. With social isolation becoming the need of the hour, we transitioned into a remote...
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4 min read    |     Remote Work
How Hiver helps remote teams stay connected
Until recently, remote work has largely been associated with freelancers, digital nomads, and some new-age companies. But this isn’t the case anymore. The COVID-19 pandemic has...
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6 min read    |     Remote Work
Short guide: Delivering great customer service during a pandemic
A family recently got stuck in the Dominican Republic as all commercial flights were canceled in the wake of the COVID-19. They called...
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Managing shared inboxes: Old-school vs The Hiver Way
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[Quiz] How much time are you wasting on emails
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[Ebook] How to get Gmail to work as a help desk
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[Ebook] Productivity handbook for G Suite users
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The State of Email Report 2019
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How to organize your Gmail inbox in 15 minutes: Seventeen secrets
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Google Collaborative Inbox: 5 reasons you should not use it
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Write awesome customer service emails: Rules and templates
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Gmail Labels: everything you need to know
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Everything you need to know about Shared Inbox
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