8 min read | Customer Service
Understanding Customer Service Roles and Responsibilities
Learn about the multiple customer service roles and responsibilities, as well as the common customer service jobs.
5 min read | Customer Service
The Art of Anticipating Customer Needs: Benefits and Tips
Today, anticipating customer needs is imperative for companies looking to enhance their service quality. Learn how you can achieve the...
6 min read | Customer Service
Customer Self-Service: Importance, Examples, and Tips
Learn why customer self-service options are so important, and how you can implement them the right way.
7 min read | Customer Service
How to Create a Culture of Empathy in Your Customer Service Team
Learn how to create a culture of empathy in your customer support team, and you’ll boost satisfaction, drive repeat sales, and build...
11 min read | Customer Experience
Customer Retention: Importance + Proven Retention Strategies
In this post, we delve into why customer retention is essential and what are the best strategies to help you hold on to your customers.
3 min read | Customer Service
A day in the life of a customer support representative
Learn what the typical day in the life of a customer support representative looks like, and meet one of Hiver’s own.
10 min read | Customer Service
How the Pros Handle Customer Service Challenges
Here are 11 common customer service challenges and expert-endorsed tips and best practices to handle them.