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Insights from the Hive

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Customer Experience
How to stop chatbots from upsetting your customers?
Remember Tay? If you were actively tweeting in 2016, you would have probably heard about Microsoft’s experimental...
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Customer Service
The Definitive Guide to Using a Gmail Shared Inbox for Customer Service
In this detailed post, we tell you how and why your customer service team should use a Gmail shared inbox.
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Customer Experience
Ten Customer Service Disasters And What We Can Learn From Them
Customer service disasters can do irreparable damage to your company’s reputation. Here are some examples to help you learn how to prevent...
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5 min read  |  Customer Support Survey
The State of Customer Support in 2022
How are customer needs changing today? What are their expectations from customer support teams? Hiver surveyed 1200+ consumers in the US to arrive at detailed insights on their preferences, likes and dislikes.
Latest articles

7 min read  |  Customer Experience

How to Use Video Marketing to Support Customer Service

3 min read  |  Shared Inbox

Agents and Brokers, Overcome Email Lapses, Increase Sales

5 min read  |  Customer Experience

The Value of Black Friday: Building Customer Relationships to Grow your Business

7 min read  |  Product Updates

Hiver Updates: Knowledge base, Chat analytics, and more!
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Case Study

“With Hiver, I've visibility on the volume and type of issues that we’re getting and ensure that they're resolved on time.”

David Pinto

Business Development, Kiwi.com
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Report

Customer Service Benchmark Report - 2021

Discover how Hiver helps teams collaborate better and provide remarkable customer service.
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What’s the impact of The Great Resignation on Customer Experience
The Great Resignation caused a massive staff shortage in the economy. We explore its ramifications on customer experience in...
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13 Customer Success Email Templates for Every Use Case
Enable productive and meaningful conversations with your customers with customer success email templates for every usecase.
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How to Reduce Agent Effort in Customer Service
Low agent effort leads to higher customer delight. Learn three ways to effectively lower agent effort and how you can support...
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The Complete Guide to Customer Communication (+ Examples and Best Practices)
Customer communication norms are constantly changing. So, we’ve put together a few examples and best practices to help improve your messaging.
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How User-Generated Content Impacts Customer Engagement
The best way to create content for your user base is by letting them make it for you. Do that, and your engagement will skyrocket.
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