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Our thoughts on customer service, team collaboration, and productivity

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7 min read    |     Customer Experience
How to Create Unforgettable Customer Service Moments
Here are 10 essential things your company needs to do in order to truly delight customers and make them your loyal evangelists.
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9 min read    |     Customer Service
Popular Customer Support Channels and How to Optimize Them
What are your primary customer support channels? How do you integrate them together and create a holistic experience for the customer?
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11 min read    |     Customer Experience
A Detailed Guide to Customer Satisfaction Surveys
A comprehensive guide to creating customer satisfaction surveys that help improve the end customer experience.
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11 min read    |     Customer Service
Your Guide to Nailing a Customer Service Job Interview
Here’s a detailed guide to acing a customer service job interview – includes skills to demonstrate and interview questions + tips.
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10 min read    |     Customer Experience
The Complete Guide to Building a Customer Service Strategy
Need to build a customer service strategy and don’t know where to begin? You’ve come to the right place. Read this guide to...
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13 min read    |     Collaboration
11 Things to Keep in Mind While Managing a Remote Customer Service Team
Here are 11 things that you must keep in mind while managing a remote customer service team.
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4 min read    |     Customer Service
How to Write Good Internal Notes for Support
In this blog post we walk you through why it is necessary to write good internal notes for support and how you can do this.
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15 min read    |     Customer Experience
How to Build a Knowledge Base
In this comprehensive blog post, we take a deep dive into how to build the perfect knowledge base for your product/service.
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Shared Inbox
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[Research] Customer support in the eyes of consumers in 2020
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Managing shared inboxes: Old-school vs The Hiver Way
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[Quiz] How much time are you wasting on emails
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[Ebook] How to get Gmail to work as a help desk
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[Ebook] Productivity handbook for G Suite users
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How to organize your Gmail inbox in 15 minutes: Seventeen secrets
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Google Collaborative Inbox: 6 reasons you should not use it
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Write Awesome Customer Service Emails: Rules and Templates
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Gmail Labels: everything you need to know
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Everything you need to know about Shared Inbox
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