13 min read | Customer Service
18 Key Customer Service Metrics + How to use them
70% of American consumers would prefer spending more money with companies who provide excellent customer service. Customer service metrics...
8 min read | Customer Service
10 factors G Suite users must look for in a help desk software
Is the help desk easy to learn and use? Is it secure? Is it scalable? Is the reporting powerful? And more.
8 min read | Customer Experience
How has COVID-19 changed CX? Hear what 17 Customer Experience leaders have to say
We asked 17 Customer Experience leaders how COVID-19 has changed Customer Experience. Here’s what they had to say!
4 min read | Collaboration
3 lessons team leaders can learn from bees
Apart from being hard workers, bees are known for their excellent team work. So, what can team leaders learn from bees about building great teams?
1 min read | Collaboration
Hiver’s commitment to organizations at the frontlines of COVID-19
As a young SaaS company based out of India, our response to COVID-19 in the last one month changed from wait-and-watch to overnight...
3 min read | Remote Work
How Hiver uses Hiver for remote work
COVID-19 threw a spanner in the works for the support team at Hiver and most of the world alike. With social isolation becoming the need of the hour, we transitioned into a remote...
4 min read | Remote Work
How Hiver helps remote teams stay connected
Until recently, remote work has largely been associated with freelancers, digital nomads, and some new-age companies. But this isn’t the case anymore. The COVID-19 pandemic has...