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- No need to toggle between multiple applications
- No complexities of a ticketing system
- Never miss a customer query
- Respond to customers faster
Make data-driven decisions using actionable insights from custom reports and real-time consolidated dashboards.
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With Hiver’s Analytics, I always know how well we are doing. And whenever the team’s first response time exceeds the agreed limit, we can immediately find out what type of emails are taking more time, get to the bottom of the issue, and fix it.
Helping our team work remotely is part of what makes Hiver so great. I get a real-time bird's eye view of what my team is working on. This makes it easier for me to keep tabs on these emails and ensure they are resolved on time.
As General Manager, Analytics is where I spend my time and love that part of the platform. The average email response time and CSAT are critical reports and Hiver presents them beautifully. I love how these metrics are tracked over time so I can align drops in either of them.
Start from scratch or build on top of Hiver’s pre-built reports to analyze your team’s performance.
Pull instant reports or schedule reports for weekly, monthly or annual team and business performance.
Set up dashboards to view real-time performance metrics across shared inboxes and team members.
Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.
Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!
We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.