Automate manual work
and drive efficiency

Take care of routine tasks - be it assigning emails or tagging messages - without manual effort. Create smart rules with Hiver that automate workflows and enable your team to focus on high-impact work.

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Enable automated, conditional assignments

  • Ensure quicker email responses with automated and efficient email assignments
  • Specify conditions based on which emails can be assigned to a specific team member
  • For example, emails containing the word ‘Payment’ in the subject line / mail body will be assigned to finance specialists

Enable skill-based auto-assignment of tasks New

  • Automatically assign conversations to team members based on their skill-set
  • For example, emails containing the word ‘Reimbursement’ will be assigned only to the payroll specialists in the Finance team

Follow up on emails the smart way New

  • Speed up email resolutions – Send reminder emails automatically if the recipient does not respond within a defined duration
  • Don’t let conversations go unattended - automatically change the assignee if a conversation has been open for a while
  • Assign incoming emails among specific team members based on the email arrival time
  • Automate removal of tags and addition of notes to conversations by defining necessary triggers and filters

Reduce inbox clutter by automatically closing unimportant emails

  • Automatically change the status of junk emails to ‘Closed’ if they meet certain conditions
  • Automatically mark all auto-generated emails as ‘closed’.
  • For example, you can auto-close all emails that contain the phrase “do not reply” in the subject line.

Manage team workload efficiently with round-robin assignment

  • Automatically distribute new conversations evenly among active team members
  • Ensure prompt responses by evenly distributing workload
  • Define an ‘Assignment Limit’ to prevent overloading your team members
  • Enable team members to update their availability using simple toggle controls

Automatically organize emails with Tags

  • Tags help you organize conversations by categories
  • Automate the tagging process by defining specific conditions
    For example, every email from ‘[email protected]’ can be tagged as 'Priority'
  • Help your teams easily identify and prioritize emails that need their attention

More Hiver
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Our customers love us
for good reason


Automations in Hiver helped free up an employee’s entire workday and actually got them to focus on more important tasks. With Hiver, I was effectively able to get back an employee into my team.

Christina O'Connor
Christina O'Connor

Manager, Finance


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