3 min read | Customer Service
[Infographic] 10 Customer Service Benchmark Statistics You Need to Know
An infographic on the top 10 findings from our first-ever customer service benchmark report.
7 min read | Customer Experience
How will CX evolve in 2021? Hear what these Customer Experience leaders have to say
What are the Customer Experience trends that will define 2021? We asked various Customer Experience leaders for their...
11 min read | Customer Experience
A Detailed Guide to Customer Satisfaction Surveys
A comprehensive guide to creating customer satisfaction surveys that help improve the end customer experience.
12 min read | Collaboration
11 Tips for Managing a Remote Customer Service Team
Here are 11 things that you must keep in mind while managing a remote customer service team.
7 min read | Shared Inbox
2020 at Hiver: Remote Work, Customer Love, and Growth!
2020 has been an unforgettable ride. Amidst all the highs and lows, we had some fairly big moments. We decided to take a look at them.