3 min read | Customer Experience
Three Reasons To Move Away From Your Helpdesk
Traditional helpdesks can complicate things for your support team. Here are 3 reasons why you need to stop using them.
9 min read | Collaboration & Productivity
10 Best Team Email Management Software 
Hiver’s latest study found that 77% of customers prefer email over other support channels to contact a business. Which is why it’s not surprising to...
12 min read | Customer Experience
10 Best Knowledge Base Software for Your Business 
Imagine a customer of yours has a pressing question about a product or service. They can contact your support team for help. They can look up the answer online...
7 min read | Customer Service
8 Examples of Bad Customer Service and How to Avoid Them
Have you ever found yourself stuck on hold for hours, or talking to a customer service representative who just doesn’t seem to care about your issue?...
10 min read | Customer Experience
What Is Customer Happiness? 10 Practical Ways to Keep Customers Happy
Here are 10 effective strategies for driving customer happiness and reducing customer effort in support interactions.