15 min read | Customer Experience
How to Build a Knowledge Base
In this comprehensive blog post, we take a deep dive into how to build the perfect knowledge base for your product/service.
6 min read | Customer Service
How to Provide Effective Customer Service for B2B Customers
In this post, we take a deep dive into the world of B2B customer service and B2B customer service best practices.
7 min read | Shared Inbox
2020 at Hiver: Remote Work, Customer Love, and Growth!
2020 has been an unforgettable ride. Amidst all the highs and lows, we had some fairly big moments. We decided to take a look at them.
5 min read | Product Updates
Hiver Product Updates: A 2020 Digest (and what lies ahead in 2021)
From enhanced automations to our all-new mobile app, here’s everything we did at Hiver to enable you to serve your customers better...
8 min read | Customer Service
Why Customer Service Teams Don’t Need Impersonal “Ticketing”
Just because ticketing has been around for decades, doesn’t mean that it’s the best approach today. Let’s look at what...
5 min read | Customer Service
6 Reasons to Fall in Love With the All-New Hiver Mobile App
With the all-new Hiver mobile app, you can now empower your team to provide great customer service even they’re on-the-go.
11 min read | Customer Service
How to Reduce Email Resolution Time: 9 Effective Tactics
How can your support team stay on top of customer queries and resolve them faster? Here are 9 actionable tips to reduce email resolution...