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Find, sort, and manage all your client communication in one place. Collaborate better with your team, make data-driven decisions, and give your clients the seamless, delightful experience they deserve.
With Hiver, you can turn emails into actionable tasks and assign them to team members without leaving Gmail. This way you won’t have to switch between Gmail and a help desk and you’ll no longer have emails falling through the cracks. You can even add statuses - open, pending, or closed to emails to simplify email tracking.
“Hiver helps me oversee my team better. I always know who
is working on which
email. I can see emails my salespeople send,
without having to log in to their accounts.”
Myles Schepetin
Marketing Director, New York Custom Labels
“Email Notes come in handy when someone from our team is going on leave. They usually tag a teammate and add a Note with all the relevant information so the teammate can take up the query and see to it that it is resolved on time.”
Erika Abrams
Team Gitomer
Bid goodbye to Forwards/Cc and external collaboration tools. Communicate and collaborate with your team using private Notes. These email Notes live alongside email threads so that your team always has the required context.
Automate workflows based on conditions. Assign incoming client emails to your team members in a round robin manner. Spend less time triaging emails and spend more time delivering high quality, high touch client experience, and keep your clients coming back for more.
“Automations help us allocate emails faster, and we maintain our
partnerships
better. It’s, in fact, helped us a lot with the partnerships.”
David Pinto
Business Development, Kiwi.com
“After I started using Hiver, it’s become very easy to monitor my team’s performance. I also like the fact that you can easily export these reports in just a few clicks.”
Christian Sibayan
Manager - Field Operations and Systems, Oxford Business Group
Get accurate insights into workload distribution - the number of clients being managed, and email metrics such as next response time, periodic response, the number of emails exchanged, and more with visual analytics in Hiver. Create and send satisfaction surveys to your clients and collect feedback from them in real time.
Shared inboxes you can create
for your client servicing team with Hiver
Security by Google
We do not store your emails
Certified Google Partner
SOC 2 Type II Compliant
ISO 27001 Certified
Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.
Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!
We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.
Continue with Google
Continue with Microsoft