Help desk software for Client Servicing Teams

Explore how your team can use Hiver.
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Assign, track, & collaborate on emails across teams
Run a multi-channel help desk within your inbox
Track support analytics and build custom reports

Trusted by 10,000+ teams globally

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Make every client feel special

Manage large volumes
of emails efficiently

With Hiver, you can turn emails into actionable tasks and assign them to team members without leaving Gmail. This way you won’t have to switch between Gmail and a help desk and you’ll no longer have emails falling through the cracks. You can even add statuses - open, pending, or closed to emails to simplify email tracking.

“Hiver helps me oversee my team better. I always know who
is working on which email. I can see emails my salespeople send,
without having to log in to their accounts.”

Myles Schepetin

Marketing Director, New York Custom Labels

“Email Notes come in handy when someone from our team is going on leave. They usually tag a teammate and add a Note with all the relevant information so the teammate can take up the query and see to it that it is resolved on time.”

Erika Abrams

Team Gitomer

Collaborate with context to deliver
a consistent customer experience

Bid goodbye to Forwards/Cc and external collaboration tools. Communicate and collaborate with your team using private Notes. These email Notes live alongside email threads so that your team always has the required context.

Automate your workflow, save
time and deliver customer delight

Automate workflows based on conditions. Assign incoming client emails to your team members in a round robin manner. Spend less time triaging emails and spend more time delivering high quality, high touch client experience, and keep your clients coming back for more.

“Automations help us allocate emails faster, and we maintain our
partnerships better. It’s, in fact, helped us a lot with the partnerships.”

David Pinto

Business Development, Kiwi.com

“After I started using Hiver, it’s become very easy to monitor my team’s performance. I also like the fact that you can easily export these reports in just a few clicks.”

Christian Sibayan

Manager - Field Operations and Systems, Oxford Business Group

Get accurate insights and
send better emails

Get accurate insights into workload distribution - the number of clients being managed, and email metrics such as next response time, periodic response, the number of emails exchanged, and more with visual analytics in Hiver. Create and send satisfaction surveys to your clients and collect feedback from them in real time.

A new collaborative Gmail
your client servicing team will love

1Email delegation
- Turn emails into actionable tasks and assign them to your team members in a single click. Add open, pending, or closed statuses to track them easily.
2Tags
- Use Tags to classify client emails into categories and organize your inbox. Sort and filter emails, and perform bulk actions easily.
3Views
- Group client emails using filter combinations using dropdown menus and save them for quick access.
4Email Templates
- Save canned responses as email templates and share them with your team. Respond faster by inserting them into emails with a single click.
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