50-100% more time.
Find, sort, and manage all your client communication in one place. Collaborate better with your team, make data-driven decisions, and give your clients the seamless, delightful experience they deserve.
With Hiver, you can turn emails into actionable tasks and assign them to team members without leaving Gmail. This way you won’t have to switch between Gmail and a help desk and you’ll no longer have emails falling through the cracks. You can even add statuses - open, pending, or closed to emails to simplify email tracking.
“Hiver helps me oversee my team better. I always know who
is working on which email. I can see emails my salespeople send,
without having to log in to their accounts.”
“Email Notes come in handy when someone from our team is going on leave. They usually tag a teammate and add a Note with all the relevant information so the teammate can take up the query and see to it that it is resolved on time.”
Bid goodbye to Forwards/Cc and external collaboration tools. Communicate and collaborate with your team using private Notes. These email Notes live alongside email threads so that your team always has the required context.
Automate workflows based on conditions. Assign incoming client emails to your team members in a round robin manner. Spend less time triaging emails and spend more time delivering high quality, high touch client experience, and keep your clients coming back for more.
“Automations help us allocate emails faster, and we maintain our
partnerships better. It’s, in fact, helped us a lot with the partnerships.”
“I know all incoming emails are picked at the right time. We’ve seen a drastic improvement in meeting SLAs. I am happy that our customers are getting a much better experience now.”
Get accurate insights into workload distribution - the number of clients being managed, and email metrics such as next response time, periodic response, the number of emails exchanged, and more with visual analytics in Hiver. Create and send satisfaction surveys to your clients and collect feedback from them in real time.
Turn emails into actionable tasks and assign them to your team members in a single click. Add open, pending, or closed statuses to track them easily.
Use Tags to classify client emails into categories and organize your inbox. Sort and filter emails, and perform bulk actions easily.
Group client emails using filter combinations using dropdown menus and save them for quick access.
Save canned responses as email templates and share them with your team. Respond faster by inserting them into emails with a single click.
Shared inboxes you can create
for your client servicing team with Hiver
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