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- No need to toggle between multiple applications
- No complexities of a ticketing system
- Never miss a customer query
- Respond to customers faster
Service Level Agreements (SLAs) help manage customer expectations and keep support teams accountable for timely resolutions. With Hiver, teams can set up and modify help desk SLAs to prioritize queries and deliver outstanding support.
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Measure customer satisfaction and collect feedback from your customers by sending a short survey at the end of emails.
Track all your key performance metrics with rich, visual reports. Help your team always stay on top of their game.
Maximise customer delight with the wide range of features offered by Hiver
With Hiver, I have much better visibility into where an issue is on the resolution path. And we've stopped missing emails. It is essentially like having an additional person on my team.
Ocean Freight Operations Manager
Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.
Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!
We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.