The perfect shared inbox solution for travel businesses

Use Hiver’s shared inbox to delight your clients, collaborate better with your team and grow your travel business all within Gmail.

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Why should you use a shared inbox solution for your travel business

Today’s demanding and discerning travelers don’t just expect easy check-ins, clean rooms, and value for money pricing.
Communicating seamlessly and effectively with your guests is everything in the travel industry. Effective communication is not just ideal for increasing revenue, but it’s also helpful for brand development and customer retention.
A shared inbox solution like Hiver can help you stay on top of emails and proactively respond to your guests and grow your business.

Hiver Shared Inbox Travel Illustration

Stay on top of all your guest inquiries
without leaving Gmail

Make email delegation effortless Make email delegation effortless

Assign and track
emails effortlessly

Delegate inquiry emails to your team members with just 2 clicks using Hiver. Eliminate Ccs/Bccs/Forwards and turn emails into actionable tasks. Mark emails as Open, Pending, or Closed and always keep a tab on their status.

Make email delegation effortless Make email delegation effortless

Collaborate easily
using notes

Use notes to collaborate with your team to respond to inquiries or solve issues your customers may be facing without relying on external collaboration tools or meandering email threads.

Make email delegation effortless Make email delegation effortless

Ensure a high degree
of accountability

Get a full history of all actions taken on an email with the activity timeline. Learn when it was marked open or closed, and see what your team talked about.

Make email delegation effortless Make email delegation effortless

Manage user access
and permissions

Create custom roles to suit your team’s hierarchy and workflows. Set up well-defined levels of access control so that you can customize your team’s access to Hiver’s functionalities.

Delight your guests with
swift responses

Delight your clients

Set SLAs and measure your team’s responsiveness

Create SLA (Service Level Agreement) rules to ensure you never drop the ball on email responses. When an SLA is violated, Hiver sends an instant notification to the team and attaches an SLA violation tag to the email. This SLA violation is also seen in the email activity feed.

Delight your clients

Instantly measure customer happiness

Customer happiness is everything in the travel industry. Hiver lets you add customer satisfaction surveys (CSAT) to emails that you send so that you can collect feedback and measure how happy your guests are.

Delight your clients

Respond to emails faster than ever before

In the travel business, you’re always hard-pressed for time. Create email templates using Hiver so that you can respond to your customers faster than ever before. You can create as many email templates as you like and use them right from the Gmail compose window.

Put the limelight on your
customers and let Hiver do the rest

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Get in-depth team performance insights

Hiver’s shared inboxes allow you to track key metrics from the analytics dashboard. Use these actionable insights to identify areas of improvement, and fix them proactively.

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Connect Hiver to your favorite business apps

Use Hiver’s connectors for Zapier and Slack and stay connected to your ecosystem of travel itinerary management apps.

More features

Shared inboxes you should create for
your travel and hospitality business

Hiver Mailbox
info@travel.com
Hiver Mailbox
reservations@travel.com
Hiver Mailbox
experiences@travel.com

Loved by customers across 30+ countries

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Travel businesses powered by Hiver
Hiver Travel Businesses Customers Hiver Travel Businesses Customers
Sonia cruz vacasa

With Hiver, we reply faster to clients.

I can see how the workload is distributed within my team. The team is more organized than ever.

Sonia Cruz

Owner Care Manager at Vacasa

Case study

Vacasa handles support tickets 80% faster with Hiver

Everything you need in a reliable and secure shared inbox solution for your travel business

We are obsessed with keeping your data safe. We’ve especially developed processes, technologies, and policies that ensure we deliver on our data security promise. And that is why more than 1500 businesses count on us to keep their data safe and secure.
Hiver Shared Inbox Travel EU US Privacy Shield

EU - US Privacy Shield

Hiver Shared Inbox Travel SOC 2 Type II Attested

SOC 2 Type II Attested

Hiver Shared Inbox Travel ISO 27001 Certified

ISO 27001 Certified

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required

Keep customers at the core of your business with Hiver.
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Supported Browsers : Chrome