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Today’s demanding and discerning travelers don’t just expect easy check-ins, clean rooms, and value for money pricing.
Communicating seamlessly and effectively with your guests is everything in the travel industry. Effective communication is not just ideal for increasing revenue, but it’s also helpful for brand development and customer retention.
A shared inbox solution like Hiver can help you stay on top of emails and proactively respond to your guests and grow your business.
Create SLA (Service Level Agreement) rules to ensure you never drop the ball on email responses. When an SLA is violated, Hiver sends an instant notification to the team and attaches an SLA violation tag to the email. This SLA violation is also seen in the email activity feed.
Customer happiness is everything in the travel industry. Hiver lets you add customer satisfaction surveys (CSAT) to emails that you send so that you can collect feedback and measure how happy your guests are.
In the travel business, you’re always hard-pressed for time. Create email templates using Hiver so that you can respond to your customers faster than ever before. You can create as many email templates as you like and use them right from the Gmail compose window.
Hiver’s shared inboxes allow you to track key metrics from the analytics dashboard. Use these actionable insights to identify areas of improvement, and fix them proactively.
Use Hiver’s connectors for Zapier and Slack and stay connected to your ecosystem of travel itinerary management apps.
I can see how the workload is distributed within my team. The team is more organized than ever.
Vacasa handles support tickets 80% faster with Hiver