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The AI-native customer service
platform for teams of all sizes

Hiver Omni Hiver for Gmail

For teams that need to manage email support right from Gmail —
no new tools, no switching tabs.

Annual Monthly
Free
$0 Free forever

For teams just getting started with customer service.

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Start with the basics:

  • Shared Inbox and ticketingManage team inboxes (like support@) and track every request with clear ownership and full history.
  • Channels (Email and Help Center)Manage email, live chat, and self-service support from one unified workspace.
  • 24*7 supportRound-the-clock access to Hiver's support team over email and chat.
Growth
$25 $35 /user/month

Ideal for small teams to deliver effortless, multi-channel support.

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Everything in Free, plus:

  • AI AgentsResolve requests end to end, analyze conversations, and automate customer operations.
  • AI CopilotHelp your team resolve issues faster with an AI coworker that drafts replies, surfaces answers, and suggests next steps.
  • AI Knowledge BuilderAutomatically detects missing knowledge and recommends content updates across your Help Center, Notion, and other sources. COMING SOON
  • Rule-based AutomationsAutomate repetitive work with rules that trigger actions when certain conditions are met.
  • Round Robin AssignmentAutomate repetitive work with rules that trigger actions when certain conditions are met.
  • Pre-built AnalyticsTrack and analyze the conversations your team handles.
  • Basic integrationsConnect everyday tools like Slack to your Shared Inbox.
Most Popular Pro
$55 $65 /user/month

For teams looking transform their support with advanced features

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Everything in Growth, plus:

  • AI AgentsResolve requests end to end, analyze conversations, and automate customer operations.
  • AI CopilotHelp your team resolve issues faster with an AI coworker that drafts replies, surfaces answers, and suggests next steps.
  • AI Knowledge BuilderAutomatically detects missing knowledge and recommends content updates across your Help Center, Notion, and other sources. COMING SOON
  • Customer PortalGive customers a self-service portal to submit and track requests.
  • SLAs and CSAT surveysSet response and resolution targets, and collect CSAT feedback to track service quality.
  • Advanced AnalyticsBuild custom reports and dashboards to analyze performance across users, Tags, SLAs and other key metrics.
  • Premium integrationsConnect advanced tools like Asana, Shopify, CRMs, and other business systems.
  • API accessUse Hiver's APIs to build custom integrations, automate workflows, and connect Hiver with your own tools.
Elite
$85 $95 /user/month

For teams looking transform their support with advanced features

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Everything in Pro, plus:

  • AI AgentsResolve requests end to end, analyze conversations, and automate customer operations.
  • AI CopilotHelp your team resolve issues faster with an AI coworker that drafts replies, surfaces answers, and suggests next steps.
  • AI QAAutomatically evaluate your team's responses to score quality, flag gaps, and surface coaching opportunities.
  • AI InsightsAutomatically organizes conversations into topics and subtopics to identify recurring customer issues.
  • AI Knowledge BuilderAutomatically detects missing knowledge and recommends content updates across your Help Center, Notion, and other sources. COMING SOON
  • Customer IntelligenceSpot risks early with insights into customer sentiment, account health, and churn signals. COMING SOON
  • Skill-based routingAutomatically route conversations to teammates based on their skills, e.g., reimbursement emails to payroll specialists.
  • Custom ObjectsUse your own data sets to power dynamic workflows instead of creating separate rules for every condition.
  • Personal to Shared Inbox rulesAutomatically move relevant emails from personal inboxes into Shared Inboxes to handle them with full visibility.
  • SSO, HIPPAA, and custom rolesStrengthen security and governance with SSO, HIPAA-compliant handling, and custom permission roles.
View all features

Frequently Asked
Questions

When you sign up, you instantly get access to our Elite plan for 7 days. We will email you when your trial expires. You can then select a plan and pay by credit card to purchase the product. If you choose not to continue, your account will be suspended.

No, you do not. You will only be required to input your credit card information when you upgrade to a paid subscription.

If you do not upgrade your Hiver account during your trial period, your account will be suspended at the end of your trial. You can then either choose the free plan or re-activate your account by upgrading within 7 days from the date of the end of your trial.

Hiver is a proud supporter of organizations that do great things around the world. That’s why we offer discounted pricing for qualified nonprofit organisations. Schedule a demo to learn more about our pricing.

Hiver in Gmail lives inside your existing Gmail. You can manage shared inboxes, collaborate across teams, connect with tools, build workflows, and use AI to deliver support — all without leaving your inbox. Hiver Omni is a standalone platform that works with Gmail, Outlook, and other email providers. It brings email, live chat, Slack, voice, WhatsApp, and social into one workspace.

 

Choose Hiver in Gmail if Gmail is your team’s home base and most of your support happens over email. Choose Hiver Omni if you’re handling conversations across multiple channels (or you don’t use Gmail).

Yes. Hiver in Gmail works on top of your existing Gmail or Google Workspace account — it’s a Chrome extension. If you’re not on Gmail, Hiver Omni works independently of any email provider.

Absolutely! We’ll help you migrate your data at no extra cost. Schedule a demo to see how we can assist with the migration.

Protecting your data’s confidentiality, integrity, and availability is central to our mission. Hiver is GDPR, SOC 2 Type II, ISO 27001, CCPA, and HIPAA compliant.

You can grow your team by adding seats in increments. All Hiver plans start at 2 seats. You can increase from 2 to 5, and then in increments of 5 seats (10, 15, 20, and so on).
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Compare plans Free Growth Pro Elite
Shared Inboxes and ticketing
Shared Inbox Assign, track, and resolve customer conversations with your team from one place.
Routing and assignments Route conversations and assign clear owners so nothing slips through the cracks.
Tags Categorize and prioritize incoming conversations with Tags like billing, bugs, and more.
Custom Fields Capture details in predefined fields for better context, categorization, and analysis.
Personalized Agent Experience Let teammates create a customized view of conversations across Shared Inboxes to work faster.
Custom Views Organize and find conversations quickly by creating filtered views.
Email templates Save answers to common questions so teams can respond faster and stay consistent.
Customers Store and manage customers details so teams get complete context on every interaction.
Service Level Agreements (SLAs) Set response and resolution targets to keep customer commitments on track.
Out Of Office And Agent Availability Let teammates set their availability so new conversations aren't assigned while they're away.
Customer Satisfaction Ratings (CSAT) Capture feedback with customer satisfaction surveys.
Customer Portal Give customers a dedicated self-service portal to submit and track requests.
Hiver Mobile apps Manage email and chat conversations on the go with Hiver’s mobile apps for Android and iOS.
Hiver AI
AI Copilot Help your team resolve issues faster with an AI coworker that drafts replies, surfaces answers, and suggests next steps.
AI Agents Resolve requests end to end, analyze conversations, and automate customer operations.
AI QA Automatically evaluate your team's responses to score quality, flag gaps, and surface coaching opportunities.
AI Insights Automatically uncover what customers are asking about and spot gaps to improve support quality.
AI Knowledge Hub Create a central source of knowledge that powers Hiver AI to help customers and your team.
AI Agents
AI Tasks Use AI in Automations to analyze conversations, extract information, and trigger the right next steps.
AI Tagging Automatically categorize all incoming emails by topic or type to improve routing and analytics.
AI Sentiment Analysis Detect customer tone and emotion to prioritize at-risk conversations.
AI Extract Pull structured data, like order IDs or invoice amounts, from conversations and add it to Notes, Custom Fields, or replies.
AI Copilot
AI Summarizer Turn long email threads into concise summaries to get context instantly.
AI Compose Polish and refine the tone, grammar, and structure of your replies.
Ask AI Instantly find information from internal docs and generate replies for customer conversations.
AI Suggested Response Get ready-to-send, contextual responses based on your connected knowledge sources.
AI QA & AI Insights
AI QA Coach Automatically evaluates your team's responses against quality standards in real-time and surfaces gaps.
AI QA Insights See how your team performs against defined quality standards and spot coaching opportunities.
AI Topics Automatically organizes conversations into topics and subtopics to identify recurring customer issues.
AI Knowledge Builder
AI Help Center Builder Generate an internal knowledge base from customer conversations to help your team and Hiver AI answer questions more accurately.
Knowledge Gaps (Coming soon) Automatically spot questions your Help Center can't answer yet, so you know what content to create next.
Knowledge Hub
External knowledge sources Enable Hiver AI to learn from documents in Notion, Confluence, or Google Drive.
Collaboration
Notes Add private notes to share context and loop in teammates with @mentions.
Collaborators Loop in colleagues outside of your Shared Inbox to get help on customer issues.
Shared Drafts Review and co-write replies in real time before sending them to the customer.
Slack Send instant Slack alerts for new conversations, assignments, and mentions.
Linked conversations Link related conversations so teammates can understand context and resolve issues faster.
Collision Detection Prevents multiple teammates from working on or replying to the same conversation simultaneously.
Approvals Set up step-by-step approval workflows so stakeholders can review and sign off on sensitive replies
Conversation Following Follow important conversations to stay updated without being assigned to them.
Automations
Rule-based Automations Automate repetitive work with rules that trigger actions when certain conditions are met.
Round robin assignment Automatically distribute conversations evenly across your team.
Load balancing Prevent overload by limiting how many conversations each person can be assigned.
Skill-based routing Automatically route conversations to teammates based on their skills, e.g., reimbursement emails to payroll specialists.
SLA and CSAT based Automations Trigger workflows based on SLA status or CSAT ratings, so teams can act on urgent or low-rated conversations.
Scheduled Automations Trigger actions using date-type custom fields, so reminders and handoffs happen exactly when they should.
Custom Field based Automations Create rule-based automation workflows using Custom Fields as inputs in triggers, conditions, and actions.
App-based Automations Create or update records in connected apps automatically, so teams don’t have to do it manually.
Individual inbox to Shared Inbox Automation Move relevant emails from personal inboxes into Shared Inboxes to track and manage them with full visibility.
Custom Objects Use your own data sets to power dynamic workflows instead of creating separate rules for every condition.
Make API calls in Automations Build custom workflows that look up, send, or update data in any tool with an API.
Analytics and reporting
Basic reporting Track and analyze the conversations your team handles.
Advanced reporting Use pre-built reports for Tags, users, and more to analyze support performance faster.
Custom reports Build tailored reports to track the metrics that matter to your team.
Custom dashboards Monitor important metrics in one place with custom dashboards.
SLA reports Track SLA performance to spot breaches and improve response or resolution times.
CSAT survey reports Understand how satisfied customers are with their support experience and spot opportunities to improve.
Sentiment reports Track sentiment trends across conversations so teams can spot issues early and improve customer experience.
Business Hours Define your team’s working hours so SLA and performance reports are more accurate.
Scheduled data exports Export reporting data on a schedule for stakeholder reviews, offline analysis, or audits.
Data retention for analytics Access historical analytics data to compare performance over time and track progress.
 6 months 12 months 18 months 24 months
Help Center
External Help Center Help customers find answers on their own with a public Help Center.
Internal Help Center Help your team quicly find internal documents and policies securely.
Nested categories Organize articles into categories and sub-categories so customers find answers faster.
Custom branding Make your Help Center feel like an extension of your brand.
Custom domain Host your Help Center on your own domain for a consistent brand experience.
Contact form Let customers contact your team directly from the Help Center when they still need help.
3rd-party code snippets Add tools like live chat, analytics, and engagement apps to your Help Center.
Import existing Help Center Bring existing help articles from Zendesk and other tools into your Hiver Help Center.
AI-powered search Let customers ask questions in natural language and get AI-generated answers from your articles.
AI Help Center Builder Use AI to analyze conversations, identify topics, and create Help Center articles faster.
Multiple Help Centers Create separate Help Centers for different products, teams, languages, or audiences.
Integrations
Salesforce Surface Salesforce context, route conversations using Salesforce mapping, and keep CRM records updated from Hiver.
HubSpot View HubSpot contacts, companies, and deals alongside conversations for better customer context.
NetSuite View NetSuite customer, vendor, and contact details in Hiver to respond with business context.
Zoho CRM View Zoho CRM contacts and deals in Hiver for better customer context.
Pipedrive Access Pipedrive contacts, organizations, and deals in Hiver for more customer context.
Copper View Copper contact and opportunity details in Hiver to understand customer relationships faster.
QuickBooks View customer and invoice details from QuickBooks in Hiver to respond with the right context.
Asana Create, manage, and track Asana tasks from Hiver.
Jira Create, manage, and link Jira issues to customer conversations for smoother cross-team collaboration.
Monday.com Add, update, and view Monday.com items from Hiver to keep work moving across teams.
PagerDuty Create, update, and link PagerDuty incidents from Hiver to escalate urgent customer issues faster.
ClickUp Create and manage ClickUp tasks from Hiver to keep customer follow-ups on track.
Trello Create, edit, and link Trello cards from Hiver to track progress on requests.
Shopify View customer and order details in Hiver to resolve order-related queries faster.
WooCommerce View customer and order details in Hiver to resolve ecommerce queries faster.
Slack Send Slack alerts for new conversations, assignments, and note mentions in Shared Inboxes.
Teamleader View Teamleader deal, company, and contact details in Hiver for more customer context.
Zapier Use Zapier to connect Hiver with the tools your team already uses and automate repetitive work.
Okta Automatically add or remove users in Hiver based on your Okta directory.
Hiver API access Use Hiver's APIs to build custom integrations, automate workflows, and connect Hiver with your own tools.
Usage limits
Shared Inboxes Number of Shared Inboxes included.
 1 2 5 Unlimited
Users Number of users who can access Hiver.
 Unlimited 10 Unlimited Unlimited
Automations Number of Automations you can create per Shared Inbox.
 10 per Shared Inbox 20 per Shared Inbox Unlimited
Tags Number of Tags you can create per account.
 1 Unlimited Unlimited Unlimited
Email templates Number of templates you can create per account
 1 Unlimited Unlimited Unlimited
Email aliases Number of “send from” aliases you can add to each Shared Inbox.
 1 1 per Shared Inbox Unlimited Unlimited
Custom Fields Number of Custom Fields your team can create.
 2 10 Unlimited
Custom roles Number of custom roles you can create.
 6
Security and team management
GDPR Compliant with the EU's GDPR to protect the personal data and privacy of EU residents.
ISO/IEC 27001 Certified to ISO/IEC 27001, the international standard for managing information security.
CCPA Compliant with the CCPA to safeguard the personal information and privacy rights of California residents.
SOC 2 Type II Independently audited to SOC 2 Type II, verifying our security and operational controls over time.
HIPAA compliance Handle protected health information with a HIPAA-compliant setup.
Custom roles Create tailored permission roles to control what each team member can access and do.
Support and services
24x7 email and chat support Get round-the-clock help from Hiver over email and chat.
Onboarding assistance Get guided onboarding to help your team set up Hiver faster.
Dedicated success manager Work with a dedicated success manager to get more value from Hiver.
Quarterly team training Get quarterly training to help your team use Hiver more effectively.
Custom build hours Dedicated development hours for your specific needs.
Priority call support Get faster help by booking a 30-minute support call directly from Hiver settings.

based on 2,000+ reviews from

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“Our clients choose us over competitors due to our speed and quality of communication. We couldn’t achieve this without Hiver”

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