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Asked Questions

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What are some advantages of using a Gmail-based helpdesk?Drop Down

The most significant advantage of using Gmail as a helpdesk is that it helps you have personal conversations with customers. There are no ticket numbers, no robotic-looking emails, and no impersonal conversations. All your customers see is a friendly email.

There is also hardly any learning curve when using Gmail as a helpdesk due to its familiar UI - no training guides, painful onboarding, long transition times, and the cognitive load of using a complex software for simple tasks.

How much does Hiver cost?Drop Down

Hiver has three pricing plans, Lite, Pro, and Elite. You can choose the one that best fits your needs and team size. You can also find more information about this on our pricing page. If you need any help, start a chat with our team or fill out the contact us form.

Does Hiver offer a free trial?Drop Down

Yes. When you sign up, you instantly get access to our Elite plan for 7 days. You don’t need to provide any credit card details at this point.

We will email you when your trial expires. You can then select a plan and pay by credit card to continue using the product. If you choose not to continue, your account will be suspended.

Start your free trial here.

What type of customers does Hiver have?Drop Down

Hiver is trusted by over 10,000 teams across all industries to deliver exceptional customer support. You can check more about our customers here.

Email Management
Internal Collaboration
Automation and Analytics
Live Chat

Join the 10,000+ teams that use Hiver to delight their customers!