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7-day free trial | No credit card required
- No need to toggle between multiple applications
- No complexities of a ticketing system
- Never miss a customer query
- Respond to customers faster
Trusted by 10,000+ teams globally
7-day free trial | No credit card required
7-day free trial | No credit card required
Lite (Easy Starter) | Pro (Rapid Growth) | Elite (High Volume) | |
$15$19/user/month | $49$59/user/month | $79$99/user/month |
YearlyMonthly | Request a Demo | Request a Demo | Request a Demo |
Multi-channel engagement |
Live Chat
Answer all customer queries in minutes instead of hours with Hiver Live Chat, and manage these chats right inside Gmail. | |||
ChatbotsNew Unlock 24X7 support with Chatbots to reduce agent workload and enhance CX | |||
WhatsApp
Add WhatsApp as a support channel using Hiver. Manage all incoming queries on WhatsApp without leaving your inbox. | |||
Knowledge Base
Empower customers to self-serve. Enable agents to deflect repetitive queries with Hiver’s Knowledge Base – to build a centralized library of help articles. | |||
Voice Call support
Create and manage voice as a support channel that allows you to track and make calls* right inside Gmail. (*requires an Aircall account) |
Email management |
Tags, Notes and Conversation IDs
Efficiently categorize and access business communication by using Email Tags for type and priority, with @mentions instead of CCs and forwards, and track conversations with unique Conversation IDs. | |||
Email templates
Save canned responses as email templates. Share them with your team and help them provide faster, more consistent responses. | |||
Recent conversations
Get context on historic conversations your team has had with customers, employees, partners and more. Use this information to understand them better and craft personalized responses. | |||
Private inbox views
Categorize conversations using Email Views. Use a combination of filters to bucket email conversations and save them for quick access. | |||
Shared inbox views
Create and save your custom filter combination as a Shared Inbox View, share this tailored view with your team for streamlined collaboration. | |||
iOS & Android mobile apps
Enable field agents to solve customer issues on-the-go with Hiver’s iOS and Android mobile apps. Stay productive on the road. | |||
CSAT survey
Maximize customer satisfaction with Hiver's CSAT survey. Track customer happiness, pain points & act quickly |
Live Chat |
Chat contact us formNew Answer all customer’s queries in minutes instead of hours with Hiver chat, and manage these chats right inside Gmail. | |||
Chat transcriptsNew Add WhatsApp as a support channel using Hiver. Manage all incoming queries on WhatsApp without leaving your inbox. | |||
Live Chat auto-assignment
Empower customers to self-serve. Enable agents to deflect repetitive queries with Hiver’s Knowledge Base – a centralized library of help articles. |
Team collaboration |
Collision detection
Avoid email duplication. Ensure no two team members work on the same query. | |||
Shared drafts
Collaborate on email responses in real time by sharing drafts with the team to figure out the best responses for your customers. | |||
Approvals
Ensure faster approvals on requests from customers, vendors, or employees from the comfort of Gmail. Simplify approval workflows. | |||
Collaborators
Collaborate with co-workers from teams outside your shared mailbox, on both internal and external queries. | |||
Permalinks
Share emails with your teammates or other departments through private and public permalinks. Control accessibility with just a few clicks. |
Automation |
Autoresponder
Enable automatic email responses based on specific conditions to provide immediate acknowledgments or guidance. | |||
Email body search
Set up trigger conditions based on the content in the email body to make automations more contextual. | |||
Workflow automations
Build rule-based automation using triggers like new conversations received, mailbox reply, conditions like From/To/CC, tags, and actions like assign/update, assign among, send reply and more. | |||
Auto assignment (round-robin)
Leverage Hiver’s powerful rule-based automations and automate mundane and repetitive tasks for your help desk. | |||
Assignment limits for round-robin
Define an ‘Assignment Limit’ to prevent overloading of your team members | |||
Skill-based auto-assignment
Automatically assign conversations to team members based on their skill-set. For ex: emails containing the word ‘Reimbursement’ will be assigned only to the payroll specialists in the Finance team. |
Harvey AI |
AI Summarizer
Compress long emails into concise notes for seamless agent hand-offs to resolve queries faster. | |||
Template suggestions
Eliminate guesswork and leverage Harvey AI to identify the best template to respond to a query. | |||
Thank you detection
Reduce time and effort spent on manually closing thank you emails. |
Analytics |
Analytics for conversation data
Track and analyze the conversations handled by your team. | |||
Analytics for user and tag data
Create performance reports and real-time dashboards segmented by users and tags. | |||
Custom reports
Start from scratch or build on pre-built reports to analyze your team’s performance. | |||
Scheduled data reports/exports
Pull instant or schedule reports for weekly, monthly, or annual team performance. |
CSAT |
CSAT Surveys
Capture feedback with customer satisfaction (CSAT) surveys. | |||
Analytics for CSAT surveys
Analyze the satisfaction of your customers through reports | |||
Automation using CSAT ratings
Create rule based automations using CSAT ratings received to improve customer engagement. |
Integrations and API |
API and access
Developers and admins can use Hiver APIs to build custom integrations with tools and apps of their choice. | |||
Asana
Experience Asana’s project management functionalities within Gmail - collaborate on tasks, add context, and get complete visibility into task status. | |||
JIRA
Enable teams to manage JIRA projects from Gmail. Contextualize, track and maintain visibility into issues linked to customer conversations. | |||
Slack
Communicate and collaborate with ease. Receive essential updates with Hiver’s Slack Integration. | |||
QuickBooks
Add, view, and track invoices in QuickBooks, from the comfort of Gmail. Ensure smoother management of invoices. | |||
Salesforce
Assign conversations accurately based on Salesforce CRM data and save the time and effort spent in manual email delegation. | |||
Zapier
Build smart workflows and automate daily tasks by integrating your favorite apps using Zapier with Hiver. | |||
Okta Integration (Single Sign-on)
Okta’s integration with Hiver allows admins to automate user lifecycle management and ensure smoother access management. |
Hiver for Mobile |
Hiver Chat for Android and iOS
Handle your chat queue while you are on the go with the Hiver Chat app | |||
Hiver for Android and iOS
Handle your email queue while you are on the go with the Hiver mobile app. |
SLA and business hours |
SLA violation
Track by comparing SLA statuses, identifying First Response and Resolution Times, and quickly accessing overdue or imminent conversations. | 1 Policy | ||
SLA reminders
Track by comparing SLA statuses, identifying First Response and Resolution Times, and quickly accessing overdue or imminent conversations. | |||
Business hours
Track by comparing SLA statuses, identifying First Response and Resolution Times, and quickly accessing overdue or imminent conversations. | |||
SLA reports
Address customer conversations timely with SLA-based reminders. Quickly access overdue & due soon conversations in a few clicks |
Usage limits |
Shared email inbox
Turn emails into actionable tasks, give them designated owners, and deliver lightening-fast support. | 2 | 5 | Unlimited |
Shared labels
Categorize your shared inbox or selectively share emails within your team. | 10 | 50 | Unlimited |
Users
The maximum number of users that can simultaneously access and manage a single shared inbox | 10 | Unlimited | Unlimited |
Email aliases
Users can send emails from multiple aliases via a single Gmail account, offering flexibility for different departments | 1 per Shared Mailbox | Unlimited | Unlimited |
Workflow automations
This limit defines the number of rule-based automations you can create at an account level. | 10 | 20 | Unlimited |
Hiver customer support |
Onboarding assistance
Hiver provides users with complimentary onboarding assistance for seamless integration and effective use of its features. | |||
24x7 Email support
Hiver provides continuous, around-the-clock assistance through chat and email, ensuring timely help for any user inquiries or issues. | |||
24x7 Chat support
Hiver provides continuous, around-the-clock assistance through chat and email, ensuring timely help for any user inquiries or issues. | |||
Dedicated success manager
Hiver provides personalized support with dedicated success manage ensuring your team effectively utilizes the all features | |||
Book a call with Hiver support team
Customers on elite plan can immediately book a 30-min call with Hiver Support from under Hiver settings. | |||
Quarterly team training
A quarterly training program aimed at improving team skills and knowledge to use Hiver. | |||
Custom build hours
Allocated time for developing specific client or project needs. |
Security |
GDPR
Ensures privacy and protection of EU citizens' personal data. | |||
ISO/IEC
International standard for information security management systems. | |||
CCPA
Protects the personal information of California residents. | |||
SOC2 Type II
Audits operational and security processes against specific criteria. | |||
HIPAA
Ensures the confidentiality and security of healthcare information. |
The best in the business trust Hiver to deliver great customer experience
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Hiver would be great for your team
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Tell me moreHiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.
Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!
We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.