The real estate industry is constantly changing, both in terms of the consumer market as well as the professional landscape. According to the National Association of Realtors, 48% of all real estate agents in the US cited keeping up with technology as one of the biggest challenges they face.
Staying on top of emails and proactively responding to your clients can help you grow your business and make sure you’re getting the most out of every client and prospect relationship. And that’s what a shared inbox solution like Hiver can help you do.
In the real estate industry, time is of the essence. Create SLA (Service Level Agreement) rules to ensure you never delay your email responses. When an SLA is violated, Hiver sends an instant notification to the team and attaches an SLA violation tag to the email. The email activity feed also reflects this SLA violation.
Over a fifth of real estate transactions are either repeat purchases or referrals, implying that customer happiness is of utmost importance. Hiver lets you add customer surveys to emails that you send using Hiver’s shared inboxes with a single click.
Hiver’s shared inboxes allow you to track key metrics from the Analytics Dashboard. Use these actionable insights to identify areas of improvement, and fix them.
Real estate agents often receive a lot of queries via email. This could mean a lot of mundane, repetitive tasks. Hiver can assign emails to specific agents based on keywords and apply email tags to certain emails to highlight them.
Use Hiver’s auto assignment to equally distribute the workload among the entire team, so that your team always stays productive and efficient.
Hiver required minimal training or workflow changes, as it integrated nicely with Gmail.
faster to customers and
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