Hiver brings all the features of a traditional helpdesk
solution right inside Gmail
14 day free trial | No Credit Card required
Assign emails to your team effortlessly. Track their status with precision.
Sync up on customer emails minus the FWDs, CCs, and BCCs.
Know how your team is doing. Identify roadblocks and work on them.
Improve your team’s responsiveness by automating repetitive tasks.
Instead of complicating things by taking emails outside Gmail, Hiver lets you delegate emails to your team right from Gmail. All it takes is 2 clicks from the Gmail sidebar.
Tracking the emails you delegated is again effortless. You will not have to ask around to know the status of emails. Hiver gives you a crystal clear view of your team’s workflow.
Give up the traditional ways to communicate — No FWDs, CCs, and BCCs. Use Email Notes to communicate with your team. Give your inbox a breather.
Work together on email responses by sharing drafts with your team. Write an email and have your colleague review it.
You get alerted when someone is responding to an email you’re seeing. Say goodbye to duplicate and conflicting responses
When your team is on the same page, you help customers quickly.
Customer support teams cannot afford to be complacent. To keep customers happy, you have to continuously get better at handling emails. You’d want to know who’s doing great and who needs coaching to do better.
Hiver gives you access to all vital support metrics. From response time to resolution time — unlike legacy help desk software, you get support analytics right inside Gmail.
You’d want your team to focus on solving customers’ problems, and not on trivial and repetitive tasks.
Hiver lets you automate repetitive actions using easy-to-set-up rules.