Don’t Overspend on Imitation
Email-based Help Desks

Hiver transforms your email inbox into a multi-channel help desk from Day 1

*No credit card required
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Front costs 2x to 3x more than Hiver

MUST-HAVE
HELPDESK FEATURES

  •   Shared Inboxes
  •   Live Chat and Chatbot
  •   Voice Channel
  •   WhatsApp
  •   Knowledge Base
  •   Automation
  •   Analytics and reporting
  •   SLAs
  •   Integrations
  •   CSAT

HELPDESK
Software

Small + MEDIUM Teams
10 USERS

Large Teams
50+ USERS

$11,880/ year$137,400/ year
$5,880/ year$47,400/ year
Annual Savings $6,000/ year$90,000/ year

Save ~60% cost with Hiver for Comparable Functionalities every year!

Here’s how much more you’ll pay Front for
different features

Analytics
293%
Email, Live Chat and Chatbot
560%
SLAs
51%
Shared Views
560%
AI Bot
51%

Checkout hiver pricing plan

You get 24/7 customer support for free with all plans!

iconYearly
Monthly
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Lite

$1924

/user/month

Request a Demo
  • Email management tooltip
    • Tags, notes, views and conversation IDs
    • Email templates with attachments
    • Recent conversations and conversation followers
  • 2 Shared inboxes with Email, Voice, WhatsApp channels
  • Live Chat tooltip
    • Contact us form
    • Transcripts
    • Auto-assignment
  • Knowledge Base
  • Team collaboration tooltip
    • Collaborate on emails using @ mentions and permalinks
    • Collision detection
    • Shared drafts
    • Approvals workflows
  • Basic automations tooltip
    • Includes triggers for new conversations, conditions like from/to/cc, actions like assign/update status
  • Round-robin auto-assignment
  • 1 SLA policy and violation reminder
  • Conversation reports
  • Asana, Jira, Slack, QuickBooks app integrations
  • iOS & Android mobile apps
  • Onboarding and 24X7 support tooltip
    • Onboarding assistance
    • 24x7 Email support
    • 24x7 Chat support
View details

Elite

$7999

/user/month

Get a demo

Over 50 seats?
Contact us for a custom quote

  • Everything in Pro and
  • Unlimited shared inboxes with email
  • Advanced automations tooltip
    • Includes advanced triggers like mailbox reply, CSAT received; advanced conditions like tags, CSAT rating; and advanced actions like assign among, send reply
  • Skill-based auto-assignment
  • HIPAA compliance
  • Okta app integration
  • Dedicated success manager
  • Call-back support
  • Uptime SLA
  • Quarterly team training
  • Custom build hours
View details

Be where your customers are

TAKE AN INTERACTIVE TOUR  

No need to learn a new
interface

Hiver allows you to serve your customers via email and chat without forcing you to leave your inbox. You don’t have to change your behavior or learn a new interface.

Front’s UI may look like an email interface but the user needs to work on a completely different application. The configuration is complicated, and it comes with a steep learning curve.

Internal collaboration is more seamless with HiverInternal collaboration is more seamless with Hiver
Easy to establish team accountability in Hiver Easy to establish team accountability in Hiver 

Proactive support team that’s
always available 

Hiver offers uninterrupted 24x7 real-time and personalized chat and email support across all plans.

With Front, your tickets will often be escalated and require continuous follow-ups. Since they only offer Email support you’ll experience delays in resolutions. Chat support is offered at Premium plans.

Affordable in-depth
reporting and analytics

Hiver comes with a host of highly customizable reports. You can easily access insights at a granular level about your workload distribution and your team's performance.

Even though Front offers deeper reporting and analytics, accessing them would be a cost concern. You’ll need to pay 127% more than what you pay for Hiver to get Front’s analytics capabilities.

Hiver offers in-depth reporting and analyticsHiver offers in-depth reporting and analytics
TAKE AN INTERACTIVE TOUR  

Hiver vs Front

A Detailed ComparisonDownload the Guide
zendesk-ebook
Hiver is highly recommended by its users
FEATURES
Ease of Setup98.7
Ease of Admin9.29
Quality of Support9.39.2
Assignments and Tasks9.49.2
Tags98.8
Create Content98.5
Email Automation8.78.5
Personalization8.98.9
Reporting8.58.2
Dashboards8.78.4
Source:

10,000+ teams worldwide use Hiver for

Customer ServiceFinance Operations

People OperationsITSM
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Hiver text quotes

With Hiver, I have much better visibility into the resolution path of issues. And we’ve stopped missing emails!

Nathan StrangOcean Freight Operations Managerhiver customer flexport
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Hiver is a very friendly tool. It does away with the complexities of a ticketing system. Everything about it is so simple to use.

Christian SibayanManager - Field Operations and Systemshiver customer oxford
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Hiver helps our team easily manage customer interactions, identify trends, and use data to celebrate progress.

Taylor GarceauProgram Manager, Customer Success, Cohere HealthCohere Health
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Since we started using Hiver to manage customer queries, I’ve seen a huge uptick in the efficiency levels of our staff.

Jennifer NguyenOperations Associatehiver customer flexport
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Hiver helps us have natural conversations with customers. It’s so much better than the ticketing model we had before.

Scott GellatlyGeneral Managerhiver customer flexport
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I look at Hiver as a detail-oriented person who keeps everyone on the same page and ensures no information gets lost.

Bartek MarczakOperations Managerhiver customer flexport
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Hiver text quotes

Hiver is simple and no-fuss. We were able to hit the ground running from day 1, and the customer service is fantastic.

Luke ThompsonCo-ownerhiver customer flexport
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Hiver is the truly best alternative to Front.

Enhance customer satisfaction while minimizing team frustrations.  Get up and running in just minutes.
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