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Streamline your support operations and let Hiver handle the heavy-lifting, while your agents focus on what’s truly important- customer experience.
60%
of consumers switch to a rival company because of poor customer service.
Automate. Collaborate. Delight
Delegate emails with a single click. Track emails as actionable tasks that have a status: Open, Pending, and Closed. Email status is visible to every team member which helps in keeping everyone on the same page. Providing customer support through Gmail has never been this easy.
Never lose context again. Forget Cc/Bcc/Forwards and communicate seamlessly by using Hiver notes with @mentions to rope in your teammates when needed. Get clearly notified if you and your teammates are replying to the same email through collision alerts and solve customer problems with ease.
Get in-depth analytics to track performance and identify roadblocks. Bid adieu to repetitive tasks with smart workflows and powerful automation that your team will love. Let Hiver handle all the heavy lifting through auto email assignments, workload distribution, and more. Hiver even connects to your favorite business apps.
Hiver works inside Gmail, so there’s nothing for new users to learn and adapt to. You can get started in minutes.
With an intuitive UI built to supercharge agent productivity, Hiver allows you to deliver brilliant support right inside Gmail.
Select the right plan for your business needs and never worry about hidden charges or add-ons again.
Hiver has amazing qualities for all work teams and brings a lot to problem solving and communication with customers. Its use as a ticket manager is extremely good and effective. It has been an effective weapon in improving the quality of our internal and external support and optimizing the response times of support and assistance tickets in an amazing way.
Hiver streamlines our ticket processes. It has saved the team a lot of time – in automation and the tagging feature. It’s a very useful tool to have if you want to have an efficient ticketing system.
Hiver has excellent round-robin and assignment capabilities that have reduced my 'time to assignment' and in turn my 'first response time' metrics accordingly. We wanted to keep a really 'human' experience (not just assigning ID numbers to our customers). We wanted it to work where we work - in Gmail. Hiver does all of this and still gives us the kind of reporting you'd expect from a full support solution. And it costs way less!
Hiver is very intuitive, so we have adopted it quite quickly. It has allowed everything to be more organized when managing support tickets, tasks, and customer data in the team from email. Not only do we share messages without the need for mass forwarding, but we can also share tasks, product and customer data, support tickets, and much more in real-time.
I like how easy it is to use Hiver. It has helped us keep our support tickets on track! I like that you can create templates that make life a lot easier. The tags make a great addition which helps us see where the tickets are coming from the most - great for analytics.
Our eCommerce store has an incredibly high intake of order confirmations. The ability to assign these to relevant team members and close anything that isn't necessary is amazing! The email templates are also a godsend! We have a lot of generic speak to our customers. The information they need to know! Hiver allows us to deliver this in a clear concise way to every customer!
Hiver is an outstanding resource for team management of inboxes and the administration and resolution of internal and external support tickets. I highly recommend it. Since using Hiver, we have significantly sped up the response time for email and tickets both internally and externally.
Much of my business operates within Gmail so having to go outside of Gmail in order to answer support tickets or collaborate with employees was always a hassle. Hiver has vastly improved my workflow, lead to faster support ticket responses, more satisfied customers, and reduced time spent on support. Hiver has saved me money on expensive support ticket solutions, but more importantly, it has saved me time. It really is a game-changer.
Hiver is extremely easy to get started on, both from an integration perspective and its short learning curve, given the intuitive UI. We exchange notes, share email drafts, emails from customers create tickets, which we can assign among the team, we can mark tickets closed or pending, and smart automation. There is a powerful reporting UI as well, which shows us our response times, and allows us to maintain our SLA. Response time to customer queries has dropped by four hours on average. In our estimate within the first three months, Hiver turned positive ROI for us.
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Lite
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All the essential tools for getting started with customer service
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Pro
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SLAs, CSAT and rich visual analytics to help you deliver outstanding customer service
Elite
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Custom access control, round robin assignment and uptime SLA for delivering customer delight
With Hiver, I have much better visibility into the resolution path of issues. And we’ve stopped missing emails!
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Using a separate helpdesk wasn’t appealing for us. We’ve always focused on responding quickly and accurately to our team members, and with Hiver, we’ve only gotten better.
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Hiver is a very friendly tool. As it sits inside Gmail, it doesn’t give you an alien feel. It does away with the complexities of a ticketing system. Everything about it is so simple.
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Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.
Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!
We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.
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