Transform your Gmail into
a Powerful Ticketing System

Collaborate, automate, and manage customer tickets
directly from your Gmail, effortlessly

  • 80%

    improvement in efficiency

  • 100%

    SLA success rate

  • 250+

    hours saved every month

*No credit card required

10,000+ teams worldwide use Hiver for

Customer ServiceFinance Operations

People OperationsITSM
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Transforming Gmail into Your Ticketing Powerhouse

See Hiver in action (in 7 minutes)

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The most useful ticketing
features, inside Gmail.

Multi-Channel Support

Manage communications across
channels from a unified Gmail view

Seamless Ticket Management

Transform Gmail into a ticketing system, managing customer queries effortlessly.

Intuitive Collaboration Tools

Enhance teamwork with shared inboxes and notes, all within Gmail.

Automated Workflows

Set rules to auto-categorize and assign emails, streamlining processes.

Analytics and Reporting

Gain actionable insights with detailed reports on team performance.

Shared Drafts and Templates

Create pre-defined responses for quick and consistent replies.

Knowledge Base Integration

Facilitate self-service with integrated knowledge articles in Gmail.

Mobile App

Stay connected with Hiver’s mobile app for uninterrupted service.

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Flexible & Transparent Pricing
for Every Team

You get 24/7 customer support for free with all plans!





All the essential tools for getting started with customer service

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  • Email management tooltip
    • Tags, notes, views and conversation IDs
    • Email templates with attachments
    • Recent conversations and conversation followers
  • 2 Shared inboxes with Email, Voice, WhatsApp channels
  • Live Chat tooltip
    • Contact us form
    • Transcripts
    • Auto-assignment
  • Knowledge Base
  • Team collaboration tooltip
    • Collaborate on emails using @ mentions and permalinks
    • Collision detection
    • Shared drafts
    • Approvals workflows
  • Basic automations tooltip
    • Includes triggers for new conversations, conditions like from/to/cc, actions like assign/update status
  • Round-robin auto-assignment
  • 1 SLA policy and violation reminder
  • Conversation reports
  • Asana, Jira, Slack, QuickBooks app integrations
  • iOS & Android mobile apps
  • Onboarding and 24X7 support tooltip
    • Onboarding assistance
    • 24x7 Email support
    • 24x7 Chat support
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Custom access control, round robin assignment and uptime SLA for delivering customer delight

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Over 50 seats?
Contact us for a custom quote

  • Everything in Pro and
  • Unlimited shared inboxes with email
  • Advanced automations tooltip
    • Includes advanced triggers like mailbox reply, CSAT received; advanced conditions like tags, CSAT rating; and advanced actions like assign among, send reply
  • Skill-based auto-assignment
  • HIPAA compliance
  • Okta app integration
  • Dedicated success manager
  • Call-back support
  • Uptime SLA
  • Quarterly team training
  • Custom build hours
View details

Over 10,000+ teams love Hiver. Here's why!

Start in less than an hour

No need to learn an alien interface. Hiver is extremely intuitive to setup and use.

Generative AI capabilities

Because Hiver works on top of Gmail, you can leverage all its AI capabilities in your day-to-day operations.

24/7 support for everyone

Hiver offers white-glove onboarding, and 24/7 support on all plans, unlike most helpdesks.

Save between 35% and 50%

Only pay for the features that you need. No hidden costs, no extra costs for training or support.

Hear from our customers!

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Frequently Asked Questions

How does Hiver work with Gmail? Drop Down

Hiver operates seamlessly within your Gmail, enhancing its functionality to allow for efficient ticket management, collaboration, and automation. It transforms your Gmail into a powerful ticketing system without requiring you to switch between different platforms.

Do I need to install any new software to use Hiver? Drop Down

TNo, Hiver works directly within your Gmail, so there's no need to install any new software. You can access all of Hiver's features from your existing Gmail interface, making the setup process smooth and hassle-free.

How does Hiver ensure the security of my data? Drop Down

Hiver is committed to ensuring the highest level of security for your data. We adhere to stringent security protocols and comply with industry standards, including GDPR, to safeguard your data effectively.

Can I customize the automation rules in Hiver? Drop Down

Yes, Hiver allows you to set up customized automation rules to streamline your processes. You can define rules to categorize, prioritize, and assign emails automatically, helping you to manage your workflow efficiently and focus on providing excellent customer service.

How does Hiver facilitate collaboration among team members? Drop Down

Hiver enhances collaboration by offering features such as shared inboxes, notes, and @mentions, all within your Gmail. These features facilitate seamless communication and collaboration among team members, helping to ensure everyone is on the same page.

What kind of support can I expect as a Hiver user? Drop Down

As a Hiver user, you can expect dedicated support from our team. We offer a range of support options, including email support, live chat, and a comprehensive knowledge base to assist you in making the most of Hiver's features.

Easy-to-use ticketing system.
Inside your Gmail inbox.

* 7-day free trial | No credit card required

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