Try Hiver For Free
7-day free trial | No credit card required
- No need to toggle between multiple applications
- No complexities of a ticketing system
- Never miss a customer query
- Respond to customers faster
Trusted by 10,000+ teams globally
7-day free trial | No credit card required
Hiver is an AI-powered customer support platform that helps you manage multiple support channels - email, chat, phone, and WhatsApp - from your work inbox. Collaborate on customer queries, automate service workflows, summarize conversations with AI, and track key metrics.
Manage communications across
channels from a unified Gmail view
Want to speed up customer responses? Hiver’s AI bot Harvey offers template suggestions when resolving customer queries. This ensures you don’t have to write emails from scratch all the time.
Get concise summaries of long customer conversations in a single click, facilitating smooth agent hand-offs and quick decision-making during escalations.
Transform Gmail into a ticketing system, managing customer queries effortlessly.
Enhance teamwork with shared inboxes and notes, all within Gmail.
Set rules to auto-categorize and assign emails, streamlining processes.
Gain actionable insights with detailed reports on team performance.
Stay connected with Hiver’s mobile app for uninterrupted service.
100% free forever, with unlimited users.
AnnualMonthlyFree forever
Request a DemoManage all your support channels seamlessly from your inbox.
Organize and track emails as tasks and drive visibility into your team's workload. Includes features like:
Support your customers on their preferred channel.
Empower your customers to self-serve and deflect repetitive queries to a centralized library of help articles.
Work together as a team with features such as:
Integrate Slack with Hiver to receive real-time notifications for key events—like when you're assigned an email, receive a note, or a new message arrives in a shared mailbox.
Hiver provides continuous, around-the-clock assistance through chat and email, ensuring timely help for any user inquiries or issues.
per user per month
Request a DemoEnable your customers to track and raise issues by building a portal for your brand.
Build rule-based automation with:
Auto-assign incoming emails in a round-robin fashion among your team members.
Ensure customer contracts and business goals are met through defined resolution times.
Add custom data points to every conversation to use in reporting, automation workflows and the API.
Ensure faster approvals on requests from customers, vendors, or employees from the comfort of Gmail. Simplify approval workflows.
Get insights about your team's workload and performance, in terms of the conversations being handled.
Out of the box integrations with apps like Asana, Jira, QuickBooks.
per user per month
Request a DemoGet actionable insights with user, tag, and contact reports.
Customize reports of all types to meet your business reporting needs.
Enhance your workflow by using Zapier to integrate Hiver with thousands of the most popular apps.
per user per month
Request a DemoMaximize the potential of your Live Chat with Chatbots to speed up responses and improve agent productivity.
Measure and boost customer satisfaction and engagement by:
Set Business hours for your shared mailbox to track SLAs accurately during your team's operating hours.
Leverage AI capabilities to:
Get access to advanced features to analyze performance using:
Pull instant or schedule reports for weekly, monthly or annual team performance.
Build custom integrations with tools and apps of your choice.
For large teams that need advanced features or use
multiple shared inboxes
Automatically assign conversations to team members based on their skill-set. For ex: emails containing the word ‘Reimbursement’ will be assigned only to the payroll specialists in the Finance team.
Create and assign tailored roles with specific permissions to fit your team's unique workflow needs.
Hiver ensures the confidentiality and security of patient healthcare information.
Simplify access management with the convenience of single-sign-on functionality powered by Okta app integration.
Get a customer success manager who will help and guide you to maximize value from Hiver platform including premier onboarding.
Get help with custom API and integration development.
Free | Lite | Growth | Pro | Elite | |
| $0$0/user/month | $19$24/user/month | $29$34/user/month | $49$59/user/month | For large teams that need advanced features or use multiple shared inboxes. |
YearlyMonthly  | Request a Demo | Request a Demo | Request a Demo | Request a Demo | Contact Us |
| Multi-channel engagement |
| Live Chat
Answer all customer queries in minutes instead of hours with Hiver Live Chat, and manage these chats right inside Gmail. |  | | | | |
| WhatsApp
Add WhatsApp as a support channel using Hiver. Manage all incoming queries on WhatsApp without leaving your inbox. | | | | | |
| Knowledge Base
Create help articles to empower your users to find answers on their own. Share these articles publicly with your customers or keep them private for internal use. | | | | | |
| Voice Call support
Create and manage voice as a support channel that allows you to track and make calls* right inside Gmail. (*requires an Aircall account) | | | | | |
| Customer portal
Simplify how your customers submit issues and track its resolution status. |  | | | | |
| Ticketing |
| Tags, Notes and Conversation IDs
Efficiently categorize and access business communication by using Email Tags for type and priority, with @mentions instead of CCs and forwards, and track conversations with unique Conversation IDs. | | | | | |
| Email templates
Save canned responses as email templates. Share them with your team and help them provide faster, more consistent responses. | | | | | |
| Recent conversations
Get context on historic conversations your team has had with customers, employees, partners and more. Use this information to understand them better and craft personalized responses. | | | | | |
| Private inbox views
Categorize conversations using Email Views. Use a combination of filters to bucket email conversations and save them for quick access. | | | | | |
| Shared inbox views
Create and save your custom filter combination as a Shared Inbox View, share this tailored view with your team for streamlined collaboration. | | | | | |
| Out of office
Enable team members to schedule and manage their availability, ensuring new email conversations are unassigned during their absence for seamless workflow continuity. | | | | | |
| Conversation followers
Follow email threads of interest to stay on top of critical customer issues and conversations. | | | | | |
| Live Chat |
| Chat contact us form
Use Hiver chat contact form to enable your website visitors to send you email queries when your team is offline. | | | | | |
| Chat transcripts
Access chat transcripts for cross-team collaboration or send transcripts to visitors for easy reference after a chat. | | | | | |
| Live Chat auto-assignment
Allocate live chat inquiries among team members for balanced workload distribution and prompt customer service response. | | | | | |
| ChatbotsNew Unlock 24X7 support with Chatbots to reduce agent workload and enhance CX. | | | | | |
| Team collaboration |
| Collision detection
Avoid email duplication. Ensure no two team members work on the same query. | | | | | |
| Shared drafts
Collaborate on email responses in real time by sharing drafts with the team to figure out the best responses for your customers. | | | | | |
| Approvals
Ensure faster approvals on requests from customers, vendors, or employees from the comfort of Gmail. Simplify approval workflows. | | | | | |
| Collaborators
Collaborate with co-workers from teams outside your shared mailbox, on both internal and external queries. | | | | | |
| Permalinks
Share emails with your teammates or other departments through private and public permalinks. Control accessibility with just a few clicks. | | | | | |
| Automation |
| Autoresponder
Enable automatic email responses based on specific conditions to provide immediate acknowledgments or guidance. | | | | | |
| Email body search
Set up trigger conditions based on the content in the email body to make automations more contextual. | | | | | |
| Workflow automations using custom fields
Create rule-based automation workflows using custom fields as inputs in triggers, conditions, and actions. | | | | | |
| Auto assignment (round-robin)
Leverage Hiver’s powerful rule-based automations and automate mundane and repetitive tasks for your help desk. | | | | | |
| Assignment limits for round-robin
Define an ‘Assignment Limit’ to prevent overloading of your team members. | | | | | |
| Skill-based auto-assignment
Automatically assign conversations to team members based on their skill-set. For ex: emails containing the word ‘Reimbursement’ will be assigned only to the payroll specialists in the Finance team. | | | | | |
| Harvey AI |
| AI Summarizer
Compress long emails into concise notes for seamless agent hand-offs to resolve queries faster. | | | | | |
| Template suggestions
Eliminate guesswork and leverage Harvey AI to identify the best template to respond to a query. | | | | | |
| Thank you detection
Reduce time and effort spent on manually closing thank you emails. | | | | | |
| Analytics |
| Analytics for conversation data
Track and analyze the conversations handled by your team. | | | | | |
| Analytics for user and tag data
Create performance reports and real-time dashboards segmented by users and tags. | | | | | |
| Custom reports
Start from scratch or build on pre-built reports to analyze your team’s performance. | | | | | |
| Scheduled data reports/exports
Pull instant or schedule reports for weekly, monthly, or annual team performance. | | | | | |
| Custom Dashboards
Create dashboards to derive insights from real-time and interactive data visualizations. | | | | | |
| Analytics for custom fields
Use custom fields to analyze your conversations, create custom reports and more. | | | | | |
| CSAT |
| CSAT Surveys
Capture feedback with customer satisfaction (CSAT) surveys. | | | | | |
| Analytics for CSAT surveys
Analyze the satisfaction of your customers through reports. | | | | | |
| Automation using CSAT ratings
Create rule based automations using CSAT ratings received to improve customer engagement. | | | | | |
| Integrations and API |
| API and access
Developers and admins can use Hiver APIs to build custom integrations with tools and apps of their choice. | | | | | |
| Asana
Experience Asana’s project management functionalities within Gmail - collaborate on tasks, add context, and get complete visibility into task status. | | | | | |
| JIRA
Enable teams to manage JIRA projects from Gmail. Contextualize, track and maintain visibility into issues linked to customer conversations. | | | | | |
| Slack
Communicate and collaborate with ease. Receive essential updates with Hiver’s Slack Integration. | | | | | |
| QuickBooks
Add, view, and track invoices in QuickBooks, from the comfort of Gmail. Ensure smoother management of invoices. | | | | | |
| Salesforce
Assign conversations accurately based on Salesforce CRM data and save the time and effort spent in manual email delegation. | | | | | |
| Zapier
Build smart workflows and automate daily tasks by integrating your favorite apps using Zapier with Hiver. | | | | | |
| Okta Integration (Single Sign-on)
Okta’s integration with Hiver allows admins to automate user lifecycle management and ensure smoother access management. | | | | | |
| Hiver for Mobile |
| Hiver Chat for Android and iOS
Handle your chat queue while you are on the go with the Hiver Chat app | | | | | |
| Hiver for Android and iOS
Handle your email queue while you are on the go with the Hiver mobile app. | | | | | |
| SLA and business hours |
| SLA violation
Monitor SLA violations to ensure your team meets response and resolution deadlines. | | 1 Policy | 2 Policies | unlimited | unlimited |
| SLA reminders
Address customer conversations timely with SLA-based reminders. Quickly access overdue & due soon conversations in a few clicks. | | | | | |
| Business hours
Set Business Hours for your shared mailbox to track SLAs accurately during your team's operating hours. | | | | | |
| SLA reports
Track by comparing SLA statuses, identifying First Response and Resolution Times, and quickly accessing overdue or imminent conversations. | | | | | |
| Usage limits |
| Tags
Turn emails into actionable tasks, give them designated owners, and deliver lightening-fast support. | 1 per account | Unlimited | Unlimited | Unlimited | Unlimited |
| Email templates
Turn emails into actionable tasks, give them designated owners, and deliver lightening-fast support. | 1 per account | Unlimited | Unlimited | Unlimited | Unlimited |
| Shared email inbox
Turn emails into actionable tasks, give them designated owners, and deliver lightening-fast support. | 1 | 2 | 3 | 5 | Unlimited |
| Shared labels
Categorize your shared inbox or selectively share emails within your team. | | 10 | 50 | 50 | Unlimited |
| Users
The maximum number of users that can simultaneously access and manage a single shared inbox | Unlimited | 10 | Unlimited | Unlimited | Unlimited |
| Email aliases
Users can send emails from multiple aliases via a single Gmail account, offering flexibility for different departments | 1 per Shared Mailbox | 1 per Shared Mailbox | Unlimited | Unlimited | Unlimited |
| Rule-based automations
This limit defines the number of rule-based automations you can create at an account level. | | 10 | 15 | 20 | Unlimited |
| Custom fields
Easily collect information from conversations using predefined field types(dropdowns, text, numbers, and dates). Use this information to categorize and analyze conversations. | | 2 | 2 | 10 | Unlimited |
| Custom roles
Create and assign tailored roles with specific permissions to fit your team's unique workflow needs. | | | | | 6 |
| Hiver customer support |
| 24x7 Email support
Hiver provides continuous, around-the-clock assistance through chat and email, ensuring timely help for any user inquiries or issues. | | | | | |
| 24x7 Chat support
Hiver provides continuous, around-the-clock assistance through chat and email, ensuring timely help for any user inquiries or issues. | | | | | |
| Onboarding assistance
Hiver provides users with complimentary onboarding assistance for seamless integration and effective use of its features. | | | | | |
| Dedicated success manager
Hiver provides personalized support with dedicated success manage ensuring your team effectively utilizes the all features | | | | | |
| Book a call with Hiver support team
Customers on elite plan can immediately book a 30-min call with Hiver Support from under Hiver settings. | | | | | |
| Quarterly team training
A quarterly training program aimed at improving team skills and knowledge to use Hiver. | | | | | |
| Custom build hours
Allocated time for developing specific client or project needs. | | | | | |
| Security |
| GDPR
Ensures privacy and protection of EU citizens' personal data. | | | | | |
| ISO/IEC
International standard for information security management systems. | | | | | |
| CCPA
Protects the personal information of California residents. | | | | | |
| SOC2 Type II
Audits operational and security processes against specific criteria. | | | | | |
| HIPAA
Ensures the confidentiality and security of healthcare information. | | | | | |
No need to learn an alien interface. Hiver is extremely intuitive to setup and use.
Because Hiver works on top of Gmail, you can leverage all its AI capabilities in your day-to-day operations.
Hiver offers white-glove onboarding, and 24/7 support on all plans, unlike most helpdesks.
Only pay for the features that you need. No hidden costs, no extra costs for training or support.
We didn't want our team to spend time on training and getting used to a new ticketing system. It was really cool that we found Hiver. I'm so excited that it works right from Gmail.
Watch success story
With Hiver’s AI capabilities, support teams can summarize long customer conversations in a single click, get intelligent template suggestions, and auto-close non-actionable messages, such as a ‘thank you’. All of these features are designed to optimize your support operations and help you save time and effort along the way.
TNo, Hiver works directly within your Gmail, so there's no need to install any new software. You can access all of Hiver's features from your existing Gmail interface, making the setup process smooth and hassle-free.
Hiver is committed to ensuring the highest level of security for your data. We adhere to stringent security protocols and comply with industry standards, including GDPR, to safeguard your data effectively.
Yes, Hiver allows you to set up customized automation rules to streamline your processes. You can define rules to categorize, prioritize, and assign emails automatically, helping you to manage your workflow efficiently and focus on providing excellent customer service.
Hiver enhances collaboration by offering features such as shared inboxes, notes, and @mentions, all within your Gmail. These features facilitate seamless communication and collaboration among team members, helping to ensure everyone is on the same page.
As a Hiver user, you can expect dedicated support from our team. We offer a range of support options, including email support, live chat, and a comprehensive knowledge base to assist you in making the most of Hiver's features.
* 7-day free trial | No credit card required
Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.
Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!
We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.
