AI-powered customer support, that feels human!

Hiver is an AI-powered customer support platform that helps you save time and effort in handling customer queries. Automate routine tasks, summarize conversations, and get suggestions for responses.

10,000+ teams worldwide use Hiver for

Customer ServiceFinance Operations

People OperationsITSM
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Now, your inbox is your AI help desk. See Hiver in action!

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The most useful ticketing
features, inside Gmail.

Multi-Channel Support

Manage communications across
channels from a unified Gmail view

AI-based Response Suggestions

Want to speed up customer responses? Hiver’s AI bot Harvey offers template suggestions when resolving customer queries. This ensures you don’t have to write emails from scratch all the time.

AI Summarizer

Get concise summaries of long customer conversations in a single click, facilitating smooth agent hand-offs and quick decision-making during escalations.

Seamless Ticket Management

Transform Gmail into a ticketing system, managing customer queries effortlessly.

Intuitive Collaboration Tools

Enhance teamwork with shared inboxes and notes, all within Gmail.

Automated Workflows

Set rules to auto-categorize and assign emails, streamlining processes.

Analytics and Reporting

Gain actionable insights with detailed reports on team performance.

Mobile App

Stay connected with Hiver’s mobile app for uninterrupted service.

Flexible & Transparent Pricing
for Every Team

You get 24/7 customer support for free with all plans!

iconYearly
Monthly
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Lite

$1924

/user/month

Request a Demo
  • Email management tooltip

    Organize and track emails as tasks and drive visibility into your team's workload. Includes features like:

    • Tags, notes, views and conversation IDs
    • Email templates with attachments
    • Recent conversations and conversation followers
  • 2 Shared email inboxes
  • Multi-channel engagement, including channels like Email, Live Chat, Voice and WhatsApp
  • Knowledge Base tooltip

    Create help articles to empower your users to find answers on their own. Share these articles publicly with your customers or keep them private for internal use.

  • Team collaboration tooltip

    Work together as a team with features such as:

    • Notes, @Mentions and Permalinks
    • Collision detection
    • Shared drafts
    • Approvals workflows
  • Workflow automations tooltip

    Build rule-based automation with:

    • Triggers like new conversations, mailbox reply
    • Conditions like from/to/CC, tags
    • Actions like assigning/updating status, assigning among, sending a reply, etc.
  • Round-robin auto-assignment tooltip

    Auto-assign incoming emails in a round-robin fashion among your team members.

  • 1 SLA policy, violation reminder and business hours
  • Analytics for conversation data tooltip

    Get insights about your team's workload and performance measure in terms of the conversations being handled.

  • Customer portal tooltip

    Enable a self-service experience for your customers to seamlessly submit issues and track its resolution status.

  • Out of office tooltip

    Enable team members to schedule and manage their availability, ensuring new email conversations are unassigned during their absence for seamless workflow continuity.

  • Asana, Jira, Slack, QuickBooks app integrations
  • iOS & Android mobile apps tooltip

    Handle your queue while you are on the go with Hiver apps for email and chat.

  • Onboarding and 24X7 support tooltip

    Get round-the-clock support & onboarding assistance via chat and email. Hiver offers the best-rated customer support in its category.

View details

Elite

$7999

/user/month

Get a demo

Over 50 seats?
Contact us for a custom quote

  • Everything in Pro and
  • Unlimited shared email inboxes
  • Skill-based auto-assignment tooltip

    Automatically assign conversations to team members based on their skill-set.

  • HIPAA compliance tooltip

    Hiver ensures the confidentiality and security of healthcare information.

  • Okta app integration tooltip

    Simplify access management with the convenience of single-sign-on functionality.

  • Dedicated success manager tooltip

    Get a Customer success manager who will help and guide you to maximize value from Hiver platform, thereby helping you achieve your business goals.

  • Quarterly team training tooltip

    Improve team skills and knowledge to use Hiver with a quarterly training program.

  • Custom build hours tooltip

    Get help with custom API and integration development.

View details

Over 10,000+ teams love Hiver. Here's why!

Start in less than an hour

No need to learn an alien interface. Hiver is extremely intuitive to setup and use.

Generative AI capabilities

Because Hiver works on top of Gmail, you can leverage all its AI capabilities in your day-to-day operations.

24/7 support for everyone

Hiver offers white-glove onboarding, and 24/7 support on all plans, unlike most helpdesks.

Save between 35% and 50%

Only pay for the features that you need. No hidden costs, no extra costs for training or support.

Hear from our customers!

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Frequently Asked Questions

What makes Hiver's AI functionalities stand out from other tools? Drop Down

With Hiver’s AI capabilities, support teams can summarize long customer conversations in a single click, get intelligent template suggestions, and auto-close non-actionable messages, such as a ‘thank you’. All of these features are designed to optimize your support operations and help you save time and effort along the way.

Do I need to install any new software to use Hiver? Drop Down

TNo, Hiver works directly within your Gmail, so there's no need to install any new software. You can access all of Hiver's features from your existing Gmail interface, making the setup process smooth and hassle-free.

How does Hiver ensure the security of my data? Drop Down

Hiver is committed to ensuring the highest level of security for your data. We adhere to stringent security protocols and comply with industry standards, including GDPR, to safeguard your data effectively.

Can I customize the automation rules in Hiver? Drop Down

Yes, Hiver allows you to set up customized automation rules to streamline your processes. You can define rules to categorize, prioritize, and assign emails automatically, helping you to manage your workflow efficiently and focus on providing excellent customer service.

How does Hiver facilitate collaboration among team members? Drop Down

Hiver enhances collaboration by offering features such as shared inboxes, notes, and @mentions, all within your Gmail. These features facilitate seamless communication and collaboration among team members, helping to ensure everyone is on the same page.

What kind of support can I expect as a Hiver user? Drop Down

As a Hiver user, you can expect dedicated support from our team. We offer a range of support options, including email support, live chat, and a comprehensive knowledge base to assist you in making the most of Hiver's features.

AI-Powered Customer
Support with Hiver

* 7-day free trial | No credit card required

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