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7-day free trial | No credit card required

No need to toggle between multiple applications
No complexities of a ticketing system
Never miss a customer query
Respond to customers faster

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The simplest path to customer delight

Hiver upgrades your Gmail so you can provide quick and personalized customer service to every customer without breaking a sweat.

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Customer service software trusted by over 1500 companies around the world

Run customer support from inside Gmail. No-fuss.

Everything you need for providing
world-class support

Shared Inbox Management
Reporting
Automated Workflows
Integrations New
Multi-Channel Support New

Manage customer
conversations at scale

Manage shared email accounts like support@ and info@. Assign emails with a single click, track which emails are open, pending or closed, collaborate with colleagues using Notes, and categorize emails through Tags - all inside Gmail.

Collaborate faster with colleagues
Track status of emails
Foster accountability

Learn more about Shared Inboxes

Analyse and improve your customer service

Improve your customer service with insights into workload distribution, SLA violations and team performance. Build custom reports to measure metrics specific to your business.

Identify areas of improvement
Increase agent productivity
Measure customer satisfaction

Track key metrics

Automate repetitive tasks.
Focus on customer happiness.

Remove the grunt work out of customer service. Automate repetitive tasks that eat away your team’s productivity. Focus on what’s truly important.

Round-robin assignment
Rule-based automation

Goodbye mundane tasks

Connect your favourite apps with Hiver for a seamless experience

Integrate your most-used apps with Hiver and manage them right inside Gmail. Spend more time getting work done, and less time bouncing between screens.

Improve speed and efficiency
Enhance visibility

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Go truly multi-channel with Hiver’s customer service solution

Combine Hiver’s Gmail-based help desk, Live Chat, Knowledge Base, Voice Channel, and WhatsApp Channel to scale your multi-channel customer service platform.

Manage emails efficiently
Provide real-time support via chat, voice call, or WhatsApp
Empower customers to self-serve

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Automation

Hiver takes away the grunt work out of customer service. Automate repetitive tasks that kill your team’s productivity by auto-assigning emails. Distribute work with round-robin assignment.

Analytics

Get insights into workload distribution, SLA violations and team performance. Improve your customer service by measuring metrics specific to your business with custom reports.

Live Chat New

Use Hiver’s chat widget to respond instantly to customers on your website. Set up only takes a few clicks in your Gmail.

So, here’s how teams across
industries work better with Hiver

With Hiver, I have much better visibility into the resolution path of issues. And we’ve stopped missing emails!
Nathan Strang Ocean Freight Operations Manager, Flexport
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Using a separate helpdesk wasn’t appealing for us. We’ve always focused on responding quickly and accurately to our team members, and with Hiver, we’ve only gotten better.
Brennan Hicks People Operations Project Manager at Clutter
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Hiver is a very friendly tool. As it sits inside Gmail, it doesn’t give you an alien feel. It does away with the complexities of a ticketing system. Everything about it is so simple.
Christian Sibayan Manager - Field Operations & Systems, Oxford Business Group
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