The simplest path to customer delight

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Hiver upgrades your Gmail so you can provide quick and personalized customer service to every customer without breaking a sweat.

*No credit card required

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Customer service software trusted by over 1500 companies around the world

Run customer support from inside Gmail. No-fuss.

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Everything you need for providing
world-class support

Manage customer
conversations at scale

Manage shared email accounts like support@ and info@. Assign emails with a single click, track which emails are open, pending or closed, collaborate with colleagues using Notes, and categorize emails through Tags - all inside Gmail.

  • Collaborate faster with colleagues
  • Track status of emails
  • Foster accountability
Learn more about Shared Inboxes
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Analyse and improve your customer service

Improve your customer service with insights into workload distribution, SLA violations and team performance. Build custom reports to measure metrics specific to your business.

  • Identify areas of improvement
  • Increase agent productivity
  • Measure customer satisfaction
Track key metrics
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Automate repetitive tasks.
Focus on customer happiness.

Remove the grunt work out of customer service. Automate repetitive tasks that eat away your team’s productivity. Focus on what’s truly important.

  • Round-robin assignment
  • Rule-based automation
Goodbye mundane tasks
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Connect your favourite apps with Hiver for a seamless experience

Integrate your most-used apps with Hiver and manage them right inside Gmail. Spend more time getting work done, and less time bouncing between screens.

  • Improve speed and efficiency
  • Enhance visibility
Start free trial
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Go truly multi-channel with Hiver’s customer service solution

Combine Hiver’s Gmail-based help desk, Live Chat, Knowledge Base, Voice Channel, and WhatsApp Channel to scale your multi-channel customer service platform.

  • Manage emails efficiently
  • Provide real-time support via chat, voice call, or WhatsApp
  • Empower customers to self-serve
Start free trial
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Hiver takes away the grunt work out of customer service. Automate repetitive tasks that kill your team’s productivity by auto-assigning emails. Distribute work with round-robin assignment.

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Get insights into workload distribution, SLA violations and team performance. Improve your customer service by measuring metrics specific to your business with custom reports.

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Live Chat New

Use Hiver’s chat widget to respond instantly to customers on your website. Set up only takes a few clicks in your Gmail.

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Hiver + Google Workspace
is all you need to manage
customer support

Easily access, assign, collaborate and track emails coming
to your customer support account, right inside Gmail.

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So, here’s how teams across
industries work better with Hiver

Loved by 8000+ teams
on Google Workspace

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Join the 8000+ teams that are using Hiver to deliver a great customer experience

* 7-day free trial | No credit card required
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