Ready to make your inbox work smarter, not harder?

Join us for a hands-on Virtual Training Day session where we’ll show you how to harness the full power of Hiver’s Automation to streamline your workflows, boost team efficiency, and deliver consistent customer experiences.

In this session, you’ll learn how to save 100+ FTE hours like Flexport, Epic Games, and other Hiver customers.

Here’s what we'll cover:

• Understand automation fundamentals and why they matter for speed, accuracy, and consistency in customer service.
• Recognize the value of automation over manual workflows.
• Explore Hiver’s Automation to:
  • Automate routing based on pre-defined criteria like keyword, skill and CRM ownership
  • Set up alerts if the response and resolution deadlines aren’t met
  • Automate replies to common questions
  • Gather feedback from customer conversations
  • And much more!
• Learn which metrics to monitor the effectiveness of your Automations.

Whether you're just starting out or looking to refine your current workflows, this session will equip you with the tools and insights to automate smartly. Bring more clarity, speed, and impact to your customer service operations with Hiver.