Join us for an exciting training session designed to help you harness the full potential of Hiver's self-service capabilities. Learn how to enhance customer satisfaction, reduce support load, and streamline your support operations.

What You'll Learn:

• Introduction to self-service strategies: Understand the importance of self-service in modern customer support and how to implement it effectively.
• Conversational customer service: Learn how to set up Hiver’s Live Chat, use AI Chatbots, and leverage customer history and profile insights to deliver faster, more personalized support.
• Knowledge Base management: Learn how to create, organize, and maintain help articles to empower your customers to find answers themselves.
• Self-help portal setup: Learn how to design a user-friendly Customer Portal that empowers customers to find answers quickly and access support with minimal effort.
• Live demonstration & Q&A: Watch real-time demonstrations and get your questions answered by our product expert.

Whether you're new to Hiver or a seasoned user, this session will provide valuable insights and practical strategies to take your team to the next level. Register now!