A simple Gmail-based helpdesk solution

Explore how your team can use Hiver.
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  • Assign, track, & collaborate on emails across teams
  • Run a multi-channel help desk within your inbox
  • Track support analytics and build custom reports
Trusted by 10,000+ teams globally

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The simplest path to customer delight

Hiver enhances your Gmail so you can provide stellar personalized customer service to every customer without breaking a sweat.

*No credit card required
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Trusted by over 1500 companies across the world

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Low visibility, delayed responses, and difficulty in collaboration?

Not anymore.

Delay resonses

Become a customer service champion with Hiver

Collaborate with your team to resolve customer queries with utmost ease.

Manage customer
conversations at scale

Manage shared email accounts like support@ and info@. Assign emails with a single click, track which emails are open, pending or closed, collaborate with colleagues using Notes, and categorize emails through Tags - all inside Gmail.

  • Collaborate faster with colleagues
  • Track status of emails
  • Foster accountability
Manage emails efficiently
Hiver email management

Collaborate with teams, minus
the email clutter

Support teams rely on Cc/Forwards or external collaboration tools to communicate with other teams regarding some emails.

  • Use @Mentions to instantly notify team mates
  • Easily view a past discussion with your team
  • Pin any Note in an email conversation
Goodbye mundane tasks
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Go truly multi-channel with Hiver’s customer service solution

Combine Hiver’s Gmail-based help desk, Live Chat, and Knowledge Base to scale your multi-channel customer service platform.

  • Manage emails efficiently
  • Provide real-time support
  • Empower customers to self-serve
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Connect your favorite apps with Hiver for a seamless experience

Integrate your most-used apps with Hiver and manage them right inside Gmail. Spend more time getting work done, and less time bouncing between screens.

  • Improve speed and efficiency
  • Enhance visibility
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Analyze and improve your customer service

Improve your customer service with insights into workload distribution, SLA violations and team performance. Build custom reports to measure metrics specific to your business.

  • Identify areas of improvement
  • Increase agent productivity
  • Measure customer satisfaction
Track key metrics
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Sweep customers off their feet with fast, meaningful communication

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Best Usability

Designed to make your job easier 😇

Hiver works on top of Gmail and is designed for simplicity - that means you don’t have to learn another solution. Onboarding a new member is like taking a walk in the park.

HelpDesk High Performer

Powers up as you
scale 💪

User-friendly collaboration features, automations to power up productivity, advanced analytics to keep you on top of your metrics - we grow as your business grows.

Shared Inbox Best Relationship

Always there for
you ❤️

24/7 support no matter how much you pay us, a 9.3 rating on Quality of Support by G2, and a team that's always rooting for your success.

Our customers love us for good reason

Pricing that makes you go wow!

Lite

$15

/user/mo

billed annually

All the essential tools for getting started with delivering quick and empathetic customer service

  • 2 Shared Email Inboxes
  • Live chat
  • Knowledge Base
  • iOS & Android Mobile Apps
  • Add upto 10 Users
  • 24x7 Chat & Email Support
  • Onboarding Assistance
View details

Elite

$59

/user/mo

billed annually

Custom access control, round-robin assignment and more for delivering customer delight

  • Everything in Pro and
  • SLA Reminders
  • Round Robin Assignment
  • Custom Access Controls
  • Priority Support
  • Call-back Support
  • Dedicated Success Manager
View details

Join the
8000+ teams

that are using Hiver to deliver a great customer experience
* 7-day free trial | No credit card required
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