A simple Gmail-based helpdesk solution

The simplest path to customer delight

Hiver enhances your Gmail so you can provide stellar personalized customer service to every customer without breaking a sweat.

*No credit card required
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Trusted by over 1500 companies across the world

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Low visibility, delayed responses, and difficulty in collaboration?

Not anymore.

Delay resonses

Become a customer service champion with Hiver

Collaborate with your team to resolve customer queries with utmost ease.

Manage customer
conversations at scale

Manage shared email accounts like support@ and info@. Assign emails with a single click, track which emails are open, pending or closed, collaborate with colleagues using Notes, and categorize emails through Tags - all inside Gmail.

  • Collaborate faster with colleagues
  • Track status of emails
  • Foster accountability
Manage emails efficiently
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Collaborate with teams, minus
the email clutter

Support teams rely on Cc/Forwards or external collaboration tools to communicate with other teams regarding some emails.

  • Use @Mentions to instantly notify team mates
  • Easily view a past discussion with your team
  • Pin any Note in an email conversation
Goodbye mundane tasks
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Go truly multi-channel with Hiver’s customer service solution

Combine Hiver’s Gmail-based help desk, Live Chat, and Knowledge Base to scale your multi-channel customer service platform.

  • Manage emails efficiently
  • Provide real-time support
  • Empower customers to self-serve
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Connect your favorite apps with Hiver for a seamless experience

Integrate your most-used apps with Hiver and manage them right inside Gmail. Spend more time getting work done, and less time bouncing between screens.

  • Improve speed and efficiency
  • Enhance visibility
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Analyze and improve your customer service

Improve your customer service with insights into workload distribution, SLA violations and team performance. Build custom reports to measure metrics specific to your business.

  • Identify areas of improvement
  • Increase agent productivity
  • Measure customer satisfaction
Track key metrics
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Sweep customers off their feet with fast, meaningful communication

Best Usability

Designed to make your job easier 😇

Hiver works on top of Gmail and is designed for simplicity - that means you don’t have to learn another solution. Onboarding a new member is like taking a walk in the park.

HelpDesk High Performer

Powers up as you
scale 💪

User-friendly collaboration features, automations to power up productivity, advanced analytics to keep you on top of your metrics - we grow as your business grows.

Shared Inbox Best Relationship

Always there for
you ❤️

24/7 support no matter how much you pay us, a 9.3 rating on Quality of Support by G2, and a team that's always rooting for your success.

Our customers love us for good reason

Pricing that makes you go wow!




billed annually

All the essential tools for getting started with delivering quick and empathetic customer service

  • 2 Shared Email Inboxes
  • Live chat
  • Knowledge Base
  • iOS & Android Mobile Apps
  • Add upto 10 Users
  • 24x7 Chat & Email Support
  • Onboarding Assistance
View details




billed annually

Custom access control, round-robin assignment and more for delivering customer delight

  • Everything in Pro and
  • SLA Reminders
  • Round Robin Assignment
  • Custom Access Controls
  • Priority Support
  • Call-back Support
  • Dedicated Success Manager
View details

Join the
8000+ teams

that are using Hiver to deliver a great customer experience
* 7-day free trial | No credit card required
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