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7-day free trial | No credit card required
- No need to toggle between multiple applications
- No complexities of a ticketing system
- Never miss a customer query
- Respond to customers faster
Trusted by 10,000+ teams globally
7-day free trial | No credit card required
Hiver is an AI-powered customer support platform that helps you manage multiple support channels - email, chat, phone, and WhatsApp - from your work inbox. Collaborate on customer queries, automate service workflows, summarize conversations with AI, and track key metrics.
Manage communications across
channels from a unified Gmail view
Want to speed up customer responses? Hiver’s AI bot Harvey offers template suggestions when resolving customer queries. This ensures you don’t have to write emails from scratch all the time.
Get concise summaries of long customer conversations in a single click, facilitating smooth agent hand-offs and quick decision-making during escalations.
Transform Gmail into a ticketing system, managing customer queries effortlessly.
Enhance teamwork with shared inboxes and notes, all within Gmail.
Set rules to auto-categorize and assign emails, streamlining processes.
Gain actionable insights with detailed reports on team performance.
Stay connected with Hiver’s mobile app for uninterrupted service.
You get 24/7 customer support for free with all plans!
YearlyMonthly
Lite
/user/month
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Organize and track emails as tasks and drive visibility into your team's workload. Includes features like:
Create help articles to empower your users to find answers on their own. Share these articles publicly with your customers or keep them private for internal use.
Work together as a team with features such as:
Build rule-based automation with:
Auto-assign incoming emails in a round-robin fashion among your team members.
Get insights about your team's workload and performance measure in terms of the conversations being handled.
Enable a self-service experience for your customers to seamlessly submit issues and track its resolution status.
Enable team members to schedule and manage their availability, ensuring new email conversations are unassigned during their absence for seamless workflow continuity.
Handle your queue while you are on the go with Hiver apps for email and chat.
Get round-the-clock support & onboarding assistance via chat and email. Hiver offers the best-rated customer support in its category.
Most popular
Pro
/user/month
Get a demoMaximize the potential of your Live Chat with Chatbots to speed up responses and improve agent productivity.
In addition to auto-assigning incoming emails in a round-robin fashion, define an ‘Assignment Limit’ to prevent overloading your team members.
Measure and boost customer satisfaction and engagement by:
Get actionable insights with:
Set issue resolution deadlines, monitor SLA breaches, and set business hours for your teams.
Leverage AI capabilities to:
Build custom integrations with tools and apps of your choice.
Elite
/user/month
Get a demoAutomatically assign conversations to team members based on their skill-set.
Hiver ensures the confidentiality and security of healthcare information.
Simplify access management with the convenience of single-sign-on functionality.
Get a Customer success manager who will help and guide you to maximize value from Hiver platform, thereby helping you achieve your business goals.
Improve team skills and knowledge to use Hiver with a quarterly training program.
Get help with custom API and integration development.
No need to learn an alien interface. Hiver is extremely intuitive to setup and use.
Because Hiver works on top of Gmail, you can leverage all its AI capabilities in your day-to-day operations.
Hiver offers white-glove onboarding, and 24/7 support on all plans, unlike most helpdesks.
Only pay for the features that you need. No hidden costs, no extra costs for training or support.
We didn't want our team to spend time on training and getting used to a new ticketing system. It was really cool that we found Hiver. I'm so excited that it works right from Gmail.
Watch success story
With Hiver’s AI capabilities, support teams can summarize long customer conversations in a single click, get intelligent template suggestions, and auto-close non-actionable messages, such as a ‘thank you’. All of these features are designed to optimize your support operations and help you save time and effort along the way.
TNo, Hiver works directly within your Gmail, so there's no need to install any new software. You can access all of Hiver's features from your existing Gmail interface, making the setup process smooth and hassle-free.
Hiver is committed to ensuring the highest level of security for your data. We adhere to stringent security protocols and comply with industry standards, including GDPR, to safeguard your data effectively.
Yes, Hiver allows you to set up customized automation rules to streamline your processes. You can define rules to categorize, prioritize, and assign emails automatically, helping you to manage your workflow efficiently and focus on providing excellent customer service.
Hiver enhances collaboration by offering features such as shared inboxes, notes, and @mentions, all within your Gmail. These features facilitate seamless communication and collaboration among team members, helping to ensure everyone is on the same page.
As a Hiver user, you can expect dedicated support from our team. We offer a range of support options, including email support, live chat, and a comprehensive knowledge base to assist you in making the most of Hiver's features.
* 7-day free trial | No credit card required
Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.
Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!
We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.
