Learn how to overcome the limitations of Google Groups and enhance your team's email collaboration. In this webinar, we'll explore how Hiver's features can streamline your workflow, improve customer support, and boost overall productivity.
Discover how sales and CX are interconnected
Learn how to mitigate challenges in proactive customer communication
Unlock the benefits of a seamless integration between help desk and CRM
Understand the growing role of AI in business growth and CX
SVP, Customer Success
Lucas Via is the Senior Vice President of Customer Success at Hiver, with over a decade of experience in building and scaling customer success organizations. He specializes in driving customer retention, operational efficiency, and team growth. Lucas has led cross-functional teams across global markets, developed impactful programs to improve customer satisfaction, and implemented strategies to scale ARR significantly. His expertise spans customer journey mapping, onboarding, and churn prevention, making him a pivotal leader in enhancing customer experiences.
Associate Customs Manager, Flexport
5 years at Flexport. Started off as a Customs Associate filing entries for Flexport and moved to Associate Manager 2 years ago. Started off in the industry by working for a small trucking company and moved my way to customs a few years after. My team now handles special procedures for Flexport (i.g In-bond moves, FTZ entries, CrossBorder entries).
Customs Manager, Flexport
6 years at Flexport. Started as Global Trade Coordinator right out of college, doing data entry to support global customs operations. Have been a manager for coming up on 5 years. 2.5 years managing a Data Services team that did data entry to support global customs operations. 2.5 years managing a US customs operations team (current role).
