10 Things to Consider When Choosing a Customer Service Solution

How do you differentiate between a great customer service software solution and a great customer support solution that fits your requirements?
We created a detailed checklist that will help you evaluate customer support software on the basis of:

  • The platform's ease-of-use and ease-of-setup
  • Whether it can scale to support larger teams
  • Must-have functionalities like automations, analytics, and more

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