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The modern helpdesk for fast-moving teams
Ditch clunky tools and bloated helpdesks. Manage support across live chat, email, and more—all from an extremely easy-to-use AI platform.
Unlimited users on Free plan ✦ No credit card needed
Trusted by 10,000+ teams globally
based on 2,000+ reviews from
Sound familiar? You need a modern helpdesk.
Legacy helpdesks are bloated, built for admins, and slow agents down with complexity.
Overwhelmed with messages across channels
You’re handling high volumes across email, chat, and voice—without a single place to track it all.
No structure. No automation
Manually triaging and routing conversations? It’s slowing teams and delaying resolutions.
Constant tab hopping to find information
You’re constanlty hopping between inbox, and apps like CRM or ERP to find and update customer info.
Hard to measure, harder to improve
With no built-in insights, it’s impossible to track response times, workload and team performance.
Deliver 5-star supportacross channels with Hiver
Deliver stellar service across channels
Easily manage support across email, live chat, voice, SMS, socials, and WhatsApp — from one modern, AI-powered platform.
Hiver helps you assign conversations, collaborate without CCs or clutter, and keep your team aligned.
Scale support with chatbots and deploy AI across all channels.
Hiver’s AI helps agents draft replies, resolve queries, and search for answers across all connected apps and docs.
With chatbots, AI-generated replies, and a self-service portal, customers get instant answers without human intervention.
Automate the gruntwork and connect your entire tech stack
Make better decisions with actionable insights
Track key metrics like response time, resolution time, workload, customer satisfaction and more to identify gaps and improve performance.
Easily customize dashboards, monitor trends, and use AI-powered insights to stay on top of customer health.
Explore why customers love Hiver
“With Hiver, we've stopped missing emails, and I have better visibility into their resolution. It's essentially like having an additional person on my team.”
Nathan Strang, Ocean Freight Operations Manager
50%
decrease in email resolution time
90%
increase in productivity
65%
reduction in resolution times
100%
SLA success
rate
100%
increase in
productivity
“With Hiver, we've stopped missing emails, and I have better visibility into their resolution. It's essentially like having an additional person on my team.”
Nathan Strang, Ocean Freight Operations Manager
50%
decrease in email
resolution time
“We scrolled through inboxes weekly, to ensure nothing was missed. Missing even one email leaves a bad taste for learners. Hiver ensures that doesn’t happen.”
Emma Minnis, Interim Manager of Student Success
90%
increase in
productivity
“Our team operates more seamlessly with Hiver, leading to less back-and-forth. This has improved our accuracy and speed in processing vendor payments.”
Jill Tarnoff, Sr. AP Specialist at Ping Identity
65%
reduction in
resolution times
“I get visibility into the volume of emails, and the types of issues. I can now ensure that operational tasks are accomplished faster”
David Pinto, Business Development
100%
SLA success
rate
“Hiver is extremely easy to use. We hit the ground running right from day one. Also, their customer service is simply fantastic!”
Luke Thompson, Co-owner
100%
increase in
productivity
Everything you need in a modern helpdesk platform
Omnichannel Inbox
Organize, assign, and track conversations across all channels from one interface.
Knowledge Base
Create a self-serve help center for customers and agents to find answers.
Hiver AI
Assist agents, automate replies, and uncover insights using AI.
Integrations
Connect with 100+ apps to bring in customer data and manage tasks inside Hiver.
Analytics
Get insights to improve support with built-in reports and dashboards.
Workflows
Triage, assign, and monitor tickets automatically with rule-based automation.
Collaboration
Collaborate with your team members through notes, @mentions, and links.
CSAT
Measure customer satisfaction by collecting feedback through surveys.
Every channel, every customer,
one helpdesk ticketing software
Get unlimited users on the Free plan ✦ No credit card needed
