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Hiver is built for complex,
high-stakes support
Zendesk is not.
Zendesk was built for simple B2C support and basic deflection. Hiver is built for complexity – with AI, workflows, and cross-team collaboration to handle the requests Zendesk can’t.
Trusted by 10,000+ teams globally
1,000+
teams switched to Hiver
Millions
of tickets migrated
< 7 days
for most teams to go live
Most platforms treat AI as a bolt-on. We don’t. We designed Hiver around one idea: AI should be at the core of complex support — capable of taking on the hardest requests and woven into how teams work every day. If AI is truly core, it shouldn’t be an add-on.
It’s why every plan includes it.
Take control. No matter how complex your support operations are.
Cross-team collaboration
Run cross-team operations with shared visibility across every team, conversation, and tool — whether that’s Slack, Jira or Linear.
Complete customer context
Eliminate blind spots. Your team gets full context from the moment they pick up a conversation — CRM data, account health, and history.
Automation and AI
AI understands intent, reasons through complexity, and acts across your systems — resolving requests without anyone lifting a finger.
10,000+ teams chose Hiver over Zendesk
for complex support
“With Hiver, we have much better visibility across support conversations. Trying to achieve this level of collaboration without it would be impossible.”
Nathan Strang
Ocean Freight Operations Manager
50% faster resolution
“Hiver’s Asana integration turned collaboration into a connected process. It lets our teams track progress, share updates, and close the loop on complex projects — right from where communication starts.”
James Ribera
Director of Account Management
30% faster responses
“Zendesk never fit our team’s needs. We needed a system built for relationships, not requests. Every improvement we made with Hiver strengthened how our team operates.”
Wes Gibson
Revenue Operations Manager
198 hours saved
“When a product request comes in via email, we open it up, tag it to track the information, and fill in the details right inside Hiver. The Jira ticket gets created automatically — no need to log into Jira separately or start a new ticket from scratch. It just works.”
Taylor Garceau
Program Manager, Customer Success
97% CSAT score
“Hiver has completely transformed our workflow. The ability to collaborate and track progress across conversations in real-time has eliminated delays and made our team far more efficient.”
Jill Tarnoff
Sr. AP Specialist
65% faster resolution
“We looked at Zendesk — the problem was their lack of support.They weren’t responsive. We found Hiver’s support to be responsive and genuinely proactive.”
John Torres
Director of Customer Communication
100% SLA compliance
Support agent(/s)
$115/month++
What you see on the pricing page
$1,150/month
What teams typically add as they scale
Save
$1,000
per month
$550/month
$55/agent. All core features included.
- Omnichannel support
- Cross-team collaboration
- AI Agents & Workflows
- AI Copilot & QA
- AI Insights
- Account centric visbility
Frequently Asked
Questions
1. What kind of emails can I create with an AI email generator?
You can generate everyday emails like customer replies, follow-ups, outreach, reminders, and internal updates without starting from scratch. Tools like Hiver’s free AI email generator are especially useful for high-volume support emails where speed and consistency matter.
2. How to write an email professionally?
Start with a clear subject, keep your message focused, and use a simple structure with a clear ask. Keep the tone polite and direct, and review for clarity before sending.
3. Can an AI email writer handle ongoing email conversations?
Yes. You can generate replies based on context and continue conversations without rewriting every response. With Hiver’s AI, replies stay consistent across threads, even when multiple team members are involved.
4. How does an email generator help me respond faster?
You get a complete draft instantly, so you can review and send instead of writing from scratch. This reduces the time spent thinking, drafting, and editing each email.
5. Can I use an AI email generator for repetitive emails?
Yes. It’s useful for emails you write often, like follow-ups, status updates, and support responses. You can avoid rewriting similar messages every time.
Replace your current help desk with its
best alternative—Hiver!
Unlimited users on Free plan ✦ No credit card needed
