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The AI ticketing software
for complex, high-stakes omnichannel support
Manage complex support operations—collaborate across teams, pull real-time customer data from every system, and resolve the hardest requests with AI and automation.
Trusted by 10,000+
teams globally
Built for the high-stakes support that demands
coordination across teams, tools, and channels
Collaborate across teams, tools, and channels
Manage escalations and handoffs with shared visibility and context across teams, tools, and channels–private notes, unified channel timeline, internal Slack threads, and conversation history keep everyone on the same page.
Deploy AI Agents and workflows for complex requests
Most AI stops at simple deflection and guesswork. Hiver AI and workflows are built for the hardest inquiries. It responds with answers grounded in your support docs, conversation history, and customer data from every tool that matters–so that every response is precise.
AI beyond deflection–assist teams, ensure quality, and uncover insights
Hiver AI doesn’t stop at deflection — it assists your team with responses, turns resolved conversations into help center updates, checks quality across every interaction, and surfaces exactly which conversations missed the mark and which agents need coaching.
Eliminate blind spots with account-level context
Never walk into a support conversation without customer context. Everything your team needs to know — account health scores, churn risk triggers, conversation history, and CRM data gets surfaced the moment you pick up a conversation.
Most platforms treat AI as a bolt-on. We don’t.
We designed Hiver around one idea: AI should be at the core of complex support — capable of taking on the hardest requests and woven into how teams work every day. If AI is truly core, it shouldn’t be an add-on.
It’s why every plan includes it.
Getting started is easier than you think. Go live in under an hour.
Handle the hard requests, right from day one
Bring all your channels, tools, and support docs in one workspace. Collaborate with teams and manage complex requests, right from day one.
We help set it up for you
While most teams set it up themselves, we generally assign a dedicated specialist to help with the entire setup like workspace, automations, AI, and dashboards — even if you’re in trial.
Get 24/7 support and enablement
We don’t disappear after you go-live. Your account manager is in it with you — 24/7 support, best practices, and hands-on training when your team needs it.
Trusted by 10,000+ teams for
high-stakes support
“With Hiver, we have much better visibility across support conversations. Trying to achieve this level of collaboration without it would be impossible.”
Nathan Strang
Ocean Freight Operations Manager
50% faster resolution
“Hiver’s Asana integration turned collaboration into a connected process. It lets our teams track progress, share updates, and close the loop on complex projects — right from where communication starts.”
James Ribera
Director of Account Management
30% faster responses
“Zendesk never fit our team’s needs. We needed a system built for relationships, not requests. Every improvement we made with Hiver strengthened how our team operates.”
Wes Gibson
Revenue Operations Manager
198 hours saved
“When a product request comes in via email, we open it up, tag it to track the information, and fill in the details right inside Hiver. The Jira ticket gets created automatically — no need to log into Jira separately or start a new ticket from scratch. It just works.”
Taylor Garceau
Program Manager, Customer Success
97% CSAT score
“Hiver has completely transformed our workflow. The ability to collaborate and track progress across conversations in real-time has eliminated delays and made our team far more efficient.”
Jill Tarnoff
Sr. AP Specialist
65% faster resolution
“We looked at Zendesk — the problem was their lack of support.They weren’t responsive. We found Hiver’s support to be responsive and genuinely proactive.”
John Torres
Director of Customer Communication
100% SLA compliance
Frequently Asked
Questions
1. How long does setup take?
Most teams go live in under an hour. While you can configure the setup on your own, we assign a specialist — even if you’re in trial — to help you set everything up, including AI, automations, and anything else. We also run training sessions for your entire team so no one gets left behind.
2. What channels does Hiver offer?
Hiver supports email, chat, Slack, WhatsApp, voice, social media, and more. You can also set up a help center and customer portal. We support all major email providers — Gmail, Outlook, and custom email providers.
3. How does pricing work?
Hiver is priced per user, with AI included in all plans. We don’t charge extra for AI usage.
4. What makes your support different from other vendors?
Every customer gets a dedicated customer success manager, 24/7 support, and ongoing team training. Unlike other vendors, premium support isn’t an add-on — it’s included.
5. Does Hiver meet our compliance requirements?
Yes. Hiver is ISO, GDPR, CCPA, and HIPAA compliant. The platform scales with your data, permissions, and security requirements.
