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Help Scout is built for
simple support, with AI
that stops at basic deflection
Hiver is built for complex support. AI handles the hardest requests, automations take action across every system, and collaboration keeps work in sync across teams.
Trusted by 10,000+
teams globally
Over the years, 1,000+ teams have migrated
from Helpscout to Hiver. Here’s why they
made the switch.
AI that does more than deflect
Use AI to assist your team, automate responses, keep docs fresh, and replace manual QA.
Powerful workflows, built-in SLAs
Build workflows that triage tickets, route between teams, sync updates to tools, and enforce SLAs.
Robust reporting
Filter tickets by tier, client, domain, or any custom field, right inside the dashboard. AI QA shows where response quality is slipping.
Get real-time data from every tool
Pull live customer data from your CRM, ERP, and order system into the conversation, so every reply is accurate.
Modern help center. AI keeps it fresh.
Get a modern help center with AI-powered search for customers. Plus AI auto-updates help articles from resolved tickets.
Transparent pricing with AI built-in
Plans start at $25/user and include all essential features and AI.
AI that stops at simple deflection
It lacks AI for real-time assistance, omnichannel resolutions, knowledge upkeep, and QA.
Basic automation, no native SLAs
Automation stops at simple rules. No way to sync updates with your other tools. No native SLA tracking.
Reporting that ends in a spreadsheet
Answering a basic question means exporting the data and pivoting it in Excel before anyone can read the answer.
Integrations that don't go deep enough
Most integrations stop at notifications or one-way sync. Agents end up flipping between tabs and pasting data manually.
1990s help center
No AI-powered search. Just a list of articles when customers search. Lacks AI to keep your help docs up to date.
Costs rise quickly as you scale
Essential features are gated behind premium plans that cost $90/user.
Everything you wish Help Scout had....and then some.
Collaborate across teams, tools, and channels
Manage escalations and handoffs with shared visibility and context across teams, tools, and channels. Private notes, unified channel timeline, internal Slack threads, and conversation history keep everyone on the same page.
Deploy AI Agents and workflows for complex requests
Most AI stops at simple deflection and guesswork. Hiver AI and workflows are built for the hardest inquiries. It responds with answers grounded in your support docs, conversation history, and customer data from every tool that matters, so that every response is precise.
AI that goes beyond deflection. It assists teams, ensures quality, and uncovers insights.
Hiver AI doesn’t stop at deflection. It assists your team with responses, turns resolved conversations into help center updates, checks quality across every interaction, and surfaces exactly which conversations missed the mark and which agents need coaching.
Eliminate blind spots with account-level context
Never walk into a support conversation without customer context. Everything your team needs to know, like account health scores, churn risk triggers, conversation history, and CRM data, gets surfaced the moment you pick up a conversation.
Most platforms treat AI as a bolt-on. We don’t.
We designed Hiver around one idea: AI should be at the core of complex support — capable of taking on the hardest requests and woven into how teams work every day. If AI is truly core, it shouldn’t be an add-on.
It’s why every plan includes it.
Getting started is easier than you think. Go live in under an hour.
Handle the hard requests, right from day one
Bring all your channels, tools, and support docs in one workspace. Collaborate with teams and manage complex requests, right from day one.
We help set it up for you
While most teams set it up themselves, we generally assign a dedicated specialist to help with the entire setup like workspace, automations, AI, and dashboards — even if you’re in trial.
Get 24/7 support and enablement
We don’t disappear after you go-live. Your account manager is in it with you — 24/7 support, best practices, and hands-on training when your team needs it.
Trusted by 10,000+ teams for
high-stakes support
“With Hiver, we have much better visibility across support conversations. Trying to achieve this level of collaboration without it would be impossible.”
Nathan Strang
Ocean Freight Operations Manager
50% faster resolution
“Hiver’s Asana integration turned collaboration into a connected process. It lets our teams track progress, share updates, and close the loop on complex projects — right from where communication starts.”
James Ribera
Director of Account Management
30% faster responses
“Zendesk never fit our team’s needs. We needed a system built for relationships, not requests. Every improvement we made with Hiver strengthened how our team operates.”
Wes Gibson
Revenue Operations Manager
198 hours saved
“When a product request comes in via email, we open it up, tag it to track the information, and fill in the details right inside Hiver. The Jira ticket gets created automatically — no need to log into Jira separately or start a new ticket from scratch. It just works.”
Taylor Garceau
Program Manager, Customer Success
97% CSAT score
“Hiver has completely transformed our workflow. The ability to collaborate and track progress across conversations in real-time has eliminated delays and made our team far more efficient.”
Jill Tarnoff
Sr. AP Specialist
65% faster resolution
“We looked at Zendesk — the problem was their lack of support.They weren’t responsive. We found Hiver’s support to be responsive and genuinely proactive.”
John Torres
Director of Customer Communication
100% SLA compliance
Frequently Asked
Questions
1. How long does setup take?
Most teams go live in under an hour. While you can configure the setup on your own, we assign a specialist — even if you’re in trial — to help you set everything up, including AI, automations, and anything else. We also run training sessions for your entire team so no one gets left behind.
2. What channels does Hiver offer?
Hiver supports email, chat, Slack, WhatsApp, voice, social media, and more. You can also set up a help center and customer portal. We support all major email providers — Gmail, Outlook, and custom email providers.
3. How does pricing work?
Hiver is priced per user, with AI included in all plans. We don’t charge extra for AI usage.
4. What makes your support different from other vendors?
Every customer gets a dedicated customer success manager, 24/7 support, and ongoing team training. Unlike other vendors, premium support isn’t an add-on — it’s included.
5. Does Hiver meet our compliance requirements?
Yes. Hiver is ISO, GDPR, CCPA, and HIPAA compliant. The platform scales with your data, permissions, and security requirements.
