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Gmail is still great. Your ticketing system… not so much.
Hiver makes it easy to manage shared inboxes like support@ or info@ right inside Gmail. Turn emails into trackable tickets, route them to the right person, and respond faster with AI.
Trusted by 10,000+ teams globally
Trusted by 10,000+ teams globally
Give Gmail the superpowers your support team needs.
Let AI clean up everything your inbox is tired of
From triaging to drafting to resolving, Hiver’s AI Agents remove the grunt work and keep your email queues moving fast and accurately.
Ensure accountability on every email
Duplicate replies? Missed emails? Endless forwards and CCs? Not on our watch!
Hiver makes it effortless to manage email addresses like support@ or info@, right inside Gmail. Route and assign emails with clear ownership, organize with tags, track status, and collaborate through side notes.
Automate and accelerate your workflow
Create smart workflows, reduce manual steps, and pull customer data from 100+ integrations—so your team stays efficient, not overloaded.
Reporting built for support teams
Track response times, workload, SLAs, and CSAT with simple, powerful reports that show exactly where your team can improve.
One AI platform, endless possibilities.
Here's why our customers love us
“Hiver is essentially an “additional person” on my team. We have visibility into every issue’s resolution path and that’s cut down resolution times by 50%”
Nathan Strang, Ocean Freight Operations Manager
90%
cut in tracking times
2x
faster routing
99%
SLA excellence
“Hiver’s ability to track progress in real-time has eliminated unnecessary delays. It has improved our accuracy and speed in processing vendor payments by 45%”
Jill Tarnoff, Sr. AP Specialist
20hrs
Saved per month
A full ticketing system without leaving Gmail.
That’s the Hiver difference.
No credit card needed
